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Wasfi Amjad, IT Support Specialist (Freelance)

Wasfi Amjad

IT Support Specialist (Freelance)·Freelance

Jordan

Bachelor's degree, Business Computing and information system

Work experience

Total years of experience: 3 years, 1 months

IT Support Specialist (Freelance)

January 2018 - January 2021

Freelance

Amman, Jordan •Hybrid

January 2018 - January 2021

• Technical Issue Resolution: Delivered end-to-end IT support for over 300 clients, achieving a
95% satisfaction rate by effectively diagnosing and resolving hardware and software issues.
• System Security Enhancement: Implemented basic cybersecurity strategies to secure client
systems, successfully reducing vulnerabilities by 30%.
• Software Installation and Configuration: Assisted clients with software installation, upgrades,
and configuration, ensuring compatibility and smooth operation.
• Client Training and Preventive Maintenance: Provided training to end-users and conducted
preventive maintenance, improving system reliability and user confidence.
• Customer Relationship Management: Maintained strong client relationships through prompt
and effective communication, leading to repeat business and referrals.
Company industry:
IT Services

Education

University of Central Lancashire

June 2026

June 2026

Bachelor's degree, Business Computing and information system

United Kingdom

Luminus Technical University College

June 2024

June 2024

Higher diploma, Cloud Computing

Jordan

Skills

CLOUD COMPUTING

Intermediate

COMPUTER PROGRAMMING

Intermediate

DIAGNOSTIC SKILLS

Intermediate

ELECTRICAL DIAGNOSTICS AND REPAIRS

Intermediate

INFORMATION SYSTEMS

Intermediate

INFORMATION TECHNOLOGY

Intermediate

NETWORK TROUBLESHOOTING

Intermediate

OPERATIONS

Intermediate

SOLUTION ARCHITECTURE

Intermediate

TECHNICAL SUPPORT

Intermediate

Languages

Arabic

Beginner

English

Beginner