L & D Adviser to the CEO
Dar Alyaum Training Center
مجموع سنوات الخبرة :21 years, 11 أشهر
Oversee and manage all L&D activities ib Alyaum Training Center.
Business development
L&D Governmental projects
Academic partnerships
Budgeting
Open registration courses
Manage staff
•Conducting training needs and SWOT analysis surveys
•Designing, developing & implementing leadership training programs for senior managers
•Selecting programs topics & design
•Selecting speakers (local, regional & international)
•Managing relationship with World's top business schools & consulting firms
•Selecting conferences themes & managing invitation process of VIP speakers (ministers, vice ministers & chairmen)
•Approving events material production
•Negotiating and closing collaboration, sponsorship, exhibitors & partnership deals
• Contacting registered participants and answering their inquiries
•Preparing participants’ orientation packages
•Conducting MILE Road-Show awareness sessions
•Putting and Launching on-all-levels marketing campaigns
•Managing programs & conferences media & PR campaigns
•Managing events administration work
•Managing events logistics; venues, catering, transportation, business lunches layout…etc.
•Analyzing programs and speakers evaluation forms
•Preparing programs P&L Report
•Forwarding post event reports to top management, key sponsors & partners
•Events documentation & archiving
•Alumni Relations Management
•Translation & Interpretation activities
•Conducting in-house training for middle management
•Connecting alumni with key clients for networking & business opportunities
1. Open new training programs for the Academy in Executive Education. 2. Open new professional certifications programs.
3. Conclude strategic partnerships & sponsorships
4. Plan and announce training calendar- classroom, online & blended
4. Approve forecasted financial budget
5. Quality check for daily operations & ROI
6. Putting forward strategic marketing plans.
Major Achievements:
- Establishing & running Almunawara Institute for Training & Development
- Plan, develop & execute nationalization projects with HRDF.
- Recruited more 90% of Namaa staff, especially top-level managers.
- Developed training packages in entrepreneurship and retail industry.
- Completed major training partnerships for Namaa Almunawara
Key Role:
- Design Institute business model canvas, vision, mission, goals, products/services, organizational structure, marketing plan and team members roles and responsibilities.
- Manage training operations including planning, budgeting, communications, administration and evaluation.
- Put forward development and enabling action plans for job seekers based on educational and skills backgrounds.
- Designing Institute's workflow and operations SOP's
- Implement training assessment and evaluation methods to measure individual success and program effectiveness, and to continuously improve resources and training solutions needed by the local community.
- Work as part of the Domestic Talent Management Committee, promote best practices and assist with the implementation of other enabling and growth initiatives.
- Evaluate team members' performance and suggest PDPs.
- Work on achieving Institute KPI targets assigned companies top management.
- Secure strategic partnerships focusing on training, enabling and continuous development.
- Meet with key stakeholders (Job seekers, MOL, DTMC, Board, business owners and recruitment firms)
• Developing, implementing, and monitoring training programs within the company (new staff, middle management and senior management) that goes along with company’s vision and mission.
• Conducting follow-up studies of all completed training to evaluate and measure results; modifying programs as needed; developing effective training materials
• Developing trainer development programs and coach others involved in training efforts
• Developing and maintaining company training communications such as bulletin boards and newsletters to ensure employees have knowledge of training events and general information.
• Developing and monitoring spending against the departmental budget.
• Exemplifying the desired culture and philosophies of the organization. (Ethics, vision & mission)
•Preparing, conducting and managing nationalization projects
• Supervising staff technical training; (Off-the-job training & On-the-job training)
• Creating, conducting and analyzing “Training Needs Analysis Surveys.”
• preparing and conducting recruitment interviews
• Evaluating strategic needs of the company (expansion, growth, development…etc) and plan training programs or surveys accordingly.
•Preparing company staff performance appraisal forms based on SMART KPI’s
• Preparing and conducting exit interviews for company new staff
• Talent pool management
• Providing external executive development opportunities for company top management
• Conducting awareness sessions for company managers of company balanced score card
• Preparing and analyzing “Customers’ Satisfaction Exit Surveys”
• “Mystery Shopper Report” analysis and producing corrective action plans
• Preparing and analyzing “Staff Satisfaction Survey” and working on solving staff grievances
• conducting staff promotion interviews and tests (written & practical)
• Working with HR and Operations in preparing job descriptions for all positions
• Developing retail programs, Retail English and translation expert
•Achieving Sales and “bottom-line” profits of the department.
•Managing employee turnover. Provide a positive working environment and handle employee issues appropriately and in a timely manner.
•Resolving customer problems or complaints by determining optimal solutions.
•Ensuring interior of the department is maintained to company standards.
•Utilizing labor management tools, including effective scheduling, to maximize productivity, profitability and margins.
•Encouraging department employees to taking ownership for their performance and career development plans.
•Communicating, executing, and managing marketing and merchandising programs.
•Conducting regular staff meetings/briefings.
•Maintaining adequate department supplies.
•Managing department revenue, including cash handling, rebates, deposit reconciliation and delivery of deposits to bank.
•Executing and monitoring loss prevention and shrinkage programs.
•Management of all department operational issues; including department housekeeping, administrative duties, spot checks & semi-annual inventories, price changes, etc.
•Managing customer service counter daily operations
•Putting action plans for rush seasons; Ramadan, Hajj, Back to School, Mega Promotions…etc
•Ensuring availability of KVI’s
•Ensure all orders are properly made (based on sales and item movement) and released
•Communicating with HR for staff issues
•Preparing in-store promotions and communicating price changes requests accordingly
•Putting backdoor security policy in collaboration with Stock Loss Prevention Department
•Competitors evaluating visits
•Replacing hypermarket manager during his absence
• Strengthening Hyperpanda brand in Madinah Region
• Working with marketing department to obtain relevant information, including the development and implementation of brand image/strategy among targeted customers
.• Preparing reports outlining the Hyperpanda brand performance
• Conducting brand assessment tools internally & externally
Major in English and minor in Political Sciences
- Learned everything dealing with English language. -Took a minor branch in political sciences -Learned French also at university - My overall average is 80.8 (V. Good)