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Wasif Adeel, Security & Safety

Wasif Adeel

Security & Safety·Securiguard Middle East

United Arab Emirates

High school or equivalent, Intermediate

Work experience

Total years of experience: 26 years, 3 months

Security & Safety

June 2013 - Present

Securiguard Middle East

Abu Dhabi, United Arab Emirates

June 2013 - Present

security and safety with customer services.

Company industry:
Private Security Services
Job role:
Safety

ADMINISTRATION SUPPORT

June 2013 - Present

SECURIGUARD MIDDLE EAST,

Abu Dhabi, United Arab Emirates

June 2013 - Present

• Serve as the primary point of contact for visitors, clients, and stakeholders,
ensuring a professional and customer-focused experience.
• Manage front desk operations, visitor registration, telephone communications,
and general inquiries while maintaining high service standards.
• Provide comprehensive administrative support, including document
management, correspondence handling, data entry, and record maintenance.
• Prepare weekly, monthly, and annual operational reports using Microsoft Excel
to support management decision-making.
• Coordinate customer and client requests, ensuring timely resolution of inquiries
and service-related concerns.
• Collaborate with internal teams to ensure smooth daily operations and effective
communication across departments.
• Support client relationship management activities and service follow-ups to
enhance customer satisfaction and retention.

Company industry:
Private Security Services
Job role:
Administration

RECEPTIONIST | CUSTOMER SERVICE REPRESENTATIVE

September 2013 - March 2015

AL DAR PROPERTIES,

Abu Dhabi, United Arab Emirates

September 2013 - March 2015

• Managed front desk and concierge operations for residents, tenants, visitors,
and contractors at premium residential properties.
• Delivered exceptional customer service by responding to inquiries, addressing
concerns, and coordinating service requests.
• Maintained positive relationships with residents and stakeholders through
professional communication and prompt issue resolution.
• Scheduled appointments, managed visitor records, and supported
administrative operations for property management teams.
• Coordinated with multiple departments to ensure efficient service delivery and
customer satisfaction.
• Maintained accurate documentation, visitor logs, and operational records.
• Assisted with customer complaint handling and escalated issues appropriately
to ensure timely resolution.

Company industry:
Real Estate
Job role:
Customer Service and Call Center

Customer Service And Sales Representative

January 2010 - June 2013

Ufone

Chakwal, Pakistan

January 2010 - June 2013

Customer services and solve customers problems. with sales.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

SALES, MARKETING & CUSTOMER SERVICE ASSISTANT

January 2010 - June 2013

UFONE TELECOMMUNICATION,

Chakwal, Pakistan

January 2010 - June 2013

• Achieved sales targets by promoting telecommunications products and services
to retail customers.
• Assisted customers in selecting suitable products and services based on their
needs and preferences.
• Conducted product demonstrations and explained service benefits to improve
customer engagement and sales conversion.
• Built strong customer relationships through professional service and effective
communication.
• Utilized CRM systems to manage customer accounts, track interactions, and
maintain accurate records.
• Resolved customer concerns, billing inquiries, and service-related issues while
maintaining high customer satisfaction.
• Supported local marketing initiatives to increase product awareness and
customer acquisition.
• Coordinated inventory monitoring and stock management activities to ensure
product availability.

Company industry:
Telecommunications
Job role:
Sales

Marketing manager

April 2000 - January 2010

Iqra shopping mall

Chakwal, Pakistan

April 2000 - January 2010

Sales and purchase marketing management.Check and balance wear house and taken order.

Company industry:
Retail & Wholesale
Job role:
Marketing and PR

Education

Rawalpandi board

August 2010

August 2010

High school or equivalent, Intermediate

Pakistan

No description
View attachment

Allama Iqbal Open University

August 2009

August 2009

High school or equivalent, Gender Studies

Pakistan

AIOU

August 2007

August 2007

High school or equivalent, General studies

Pakistan

Skills

Marketing manager
Expert
Marketing manager
Expert
Security and safety. Customers services. Administration.
Expert
Security and safety. Customers services. Administration.
Expert
Customer service
Expert
Customer service
Expert
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
SALES SUPPORT
Intermediate
SALES SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
CLOSED CIRCUIT TELEVISION SYSTEMS CCTV
Intermediate
CLOSED CIRCUIT TELEVISION SYSTEMS CCTV
Intermediate
ENTHUSIASM
Intermediate
ENTHUSIASM
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
SALES
Intermediate
SALES
Intermediate
SELF MOTIVATION
Intermediate
SELF MOTIVATION
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate
CUSTOMER SERVICE DESK
Intermediate
CUSTOMER SERVICE DESK
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
FRONT OFFICE
Intermediate
FRONT OFFICE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate

Languages

English

Expert

Urdu

Expert

Punjabi

Expert

Arabic

Beginner

Training and Certifications

Certifications
Leadership & Safety Management Systems
First Aid & CPR Certification
Firefighting Training
First Aid Certification
Firefighting training
First Aids course

Hobbies and interests

Cycling
Movies
Cricket
Travel
Read Quran Kareem.and worship for ALLAH KAREEM.

Quran kareem. Tasbi. Prayer & Nafel prayer.