Research Analyst
SG Analytics
مجموع سنوات الخبرة :8 years, 6 أشهر
Nov 2013-Sept2014 SG Analytics Pune, India
Research Analyst
Building Database through various sites.
*Finding Appropriate Titles.
*Give brief company details
*Update the contact details with their respective Email Id, phone numbers and work locations.
*Proficient in primary and secondary research
*Proficient in LinkedIn, Factiva, Google, Yahoo, insideview etc.
*Research & analysis of target companies in all the domains.
*Responsible for Market research activities globally.
*Responsible for preparing market reports for verticals / horizontals.
*Procuring Data from the various search engines.
* Work in tandem with the research manager and follow the table of content to complete.
*The in-depth market assessment for individual MICRO and MACRO markets.
* Lead the team/program towards enhanced performance and throughput.
*Creating daily call report, month/quarterly report and updating the dashboards.
Conduction Surveys with C level Executives and Managers.
Aug 2012 - Apr 2013 3 HGS Pune, India
Sr Advisor
Completed 9 Months. We handle end-to-end CRM (Customer Relationship Management) services for Three and Vodafone such as Customer Care, Channel Support, Collections, Value-Added Services, Customer Retention and Technical Support.
With employees catering to 5 million customers in the UK, 7 million customers in Australia and a million in Ireland, HGS provides customised and flexible solutions according to the needs and objectives of each. All while complying with the highest international quality standards
I was in Customer Retentions
• Receiving inbound calls from UK customers.
• Delivering the targets set as per the client specifications defined.
• Responsible for Saving Loss and Uprading Customer's phone contracts.
Jan 2009 - Jun 2012 Homeward Residential Pune, India
Sr Customer Care-2
Completed 3 year's 3 month's in the company Handled Foreclosure Accounts
Did Collection for Almost all Bucket (0-29, 30+, 60+, Foreclosure and SWAT)
Helped Customers to get Relief Programs (HAMP, Short Sale, Repayment Plan)
• Receiving inbound calls from US customers
• Resolving customer's queries regarding foreclosure process.
• Was in Skip tracing process to locate consumer information
• Delivering the quality targets set as per the client specifications.
Sep 2005 - Jan 2009 HOV AR Management Pune, India
Sr Customer Support Representative
Completed 3 year's 3 month's in the company, I enjoyed my work of skip tracing, for American Medical Reponse now a Debt Collector in Pre-collect, collection's for AT&T Uverse, Bay Area Credit Services.
• Making outbound calls to US customers.
• Receiving inbound calls from US customers.
• Delivering the targets set as per the client specifications defined.
• Responsible for delivering the targets as per the set quality norms.