wasiu olatunde sanjo

• Welcome customers warmly, identify their needs, and guide them in selecting suitable products based on preference,
budget, and intended use.
• Deliver a positive shopping experience by responding to product enquiries, explaining product features, and assisting
customers professionally at all times.
• Support daily and monthly sales goals through active selling, product recommendation, upselling, and cross-selling.
• Maintain good knowledge of available products, promotions, pricing, and store offers to confidently assist customers
and improve sales performance.
• Ensure products are properly arranged, displayed, and replenished on shelves to maintain an attractive and organized
shopping environment.
• Monitor stock levels on the sales floor and report low stock items promptly to support timely replenishment and product
availability.
• Assist in receiving, arranging, and moving light stock items while following proper handling procedures to reduce stock
loss and damage.
• Support store cleanliness, orderliness, and visual presentation standards to reflect a strong brand image and enhance
customer satisfaction.
• Handle customer concerns and complaints politely, resolving issues where possible and escalating when necessary to
maintain customer loyalty.
• Work closely with colleagues and supervisors to ensure smooth store operations, strong teamwork, and consistent
customer service standards.
• Assist with basic sales records, stock checks, and routine store reporting using basic computer skills where required.
• Demonstrate physical stamina and flexibility by standing for long hours and carrying out routine retail support duties in a
fast-paced environment.

• Promoted hotel rooms, hospitality services, and event packages to walk-in guests, corporate clients, and prospective
customers.
• Built and maintained good customer relationships by providing professional assistance, timely follow-up, and excellent
service delivery.
• Responded to enquiries, explained service offerings clearly, and supported customers in making suitable booking
decisions.
• Contributed to revenue generation by promoting services, encouraging repeat patronage, and identifying opportunities
to increase sales.
• Supported marketing and promotional activities aimed at improving brand visibility and customer engagement.
• Maintained accurate customer records, booking details, and sales-related information.
• Worked with internal teams to ensure customer expectations were met and service standards remained high.
• Collected customer feedback and helped improve service delivery through prompt communication and follow-up.
• Demonstrated professionalism, communication ability, and relationship-building skills in a customer-facing environment.