BDM
Kawalees Outsourcing
Total years of experience :21 years, 10 Months
• Worked as an adviser for a variety of small to
midsize clients.
• Responsible for identifying IT solutions and
ensuring licensing is correct.
• Focus on immigrating clients to the cloud
through Office 365.
• Handle mainly the NEPA emerging region.
Managing the R&D office
Responsible for creating and developing
business plans, an online web portal, and
communication portal for a call center.
• Oversaw 75 employees.
• Managed defined services including planning, development, implementation and maintenance for allocated accounts within portfolio.
• Handled over 15 offshore accounts.
• Facilitated effective and appropriate communications between support services staff within the call center
• Defined measurement systems to accurately monitor and report performance metrics and client satisfaction to the client, company and our employees
• Provided accurate, timely and professional written statistical and verbal reports to management for historical, current status, and forecasting purposes.
• Mentored team leaders and operational mangers in their overall tasks.
• Ensured “Openers” sent quality prospects to staff responsible for closing sales.
• Responsible for coaching, supervising, and providing feedback to senior management
Online marketing