Senior Executive Manager
Bupa Arabia
مجموع سنوات الخبرة :18 years, 5 أشهر
Strategic Relationship Management: Developing and implementing strategic plans to build and maintain strong relationships with key stakeholders to support business growth and customer satisfaction.
• Client Engagement and Retention: Ensuring exceptional customer service and engagement to retain existing clients and enhance their experience with Bupa Arabia.
• Analyze business problems, create effective solutions, and exercise good judgement.
• Use proactive communication and effectively seek a resolution for a bad experience.
• Business Development and Partnerships: Identifying and pursuing opportunities for business expansion and
partnerships with healthcare providers, hospitals, and other relevant entities.
• Contract Management: Negotiating and managing contracts with various partners to establish mutually
beneficial terms and conditions.
• Team Leadership: Leading and motivating a team of relationship managers and professionals to ensure a
cohesive and high-performing department.
• Analyze business problems, create effective solutions, and exercise good judgment while using proactive
communication and effectively seeking a resolution from a bad experience.
• Provided Account Management Plan, Renewal and Forecast for an ongoing 12 months while ensuring
premiums collection in accordance to BME Credit Control Policy.
Analyse business problems, create effective solutions, exercice good
jugement.
Building, maintaining and enhancing relationship with clients to
develop long term satisfaction.
Use proactive communication and effectively seek a resolution for a
bad experience.
maintain effective ongoing communication both within and outside
the deparment
Manage the entire sales process in line with the sales strategy and in
strict adherence to the defined stages of the sales pipeline
Present service presentation, Manage and Monitor Loss Ratio during
the year
Comply with the rules and regulations of SAMA, CCHI and the
Company
• Provides detailed Account Management Plan & renewal & forecast for an ongoing 12 months
• Implements and monitors quality work flows and procedures in accordance to Sales Process to ensure maximum business efficiency and maintains appropriate levels of professional written and spoken sales activity
• Reports on daily basis via Sage system on Account Management activity and renewals results to achieve renewals targets in corporate sales
• Achieves retention renewal targets, negotiates contracts at the correct price to maximize business profitability
• Ensure premiums collection in accordance to company’s Credit Control Policy
• Contributes to the Strategic direction of Sales by way of team management meetings, and directly contributes to the sales plan.
• Conduct daily activities of face to face client visits a range of four per day.
• Making presentations to Pharmacist
• Organizing conferences for the doctors in my area
• Time and work planning in a correct way
• Monitor competitors’ activities and products
• Involved in strategy and action-plans development
• Build and maintain positive connections and working relationships with medical personnel
• Prepared and participated in several screening days and campaigns for osteoporosis in dispensaries and clinics
• Specialties visited: Cardiologist, Gynecologist, orthopedist, Rheumatologist, Endocrinologist, General practitioner, Nephrologists, Urologist, and Neurologist.
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