Operations Manager
GMG
Total years of experience :6 years, 7 Months
Handling the new concept Monoporix Maison that was brought for the first me newly to the UAE.
•Beingrresponsible on the operaons and merchandise of the brand.
•Responsibleon buying and placing orders from the suppliers based on the UAE market.
•Planningand operang the new store opening.
•Ensuringall operaons are carried on in an appropriate, cost-efecve way
•Managebudgets and forecasts
•Recruit, track stafing requirements, hiring new employees as needed.
•Workclosely with the merchandise and operaons VP.
•Idenfyand address problems and opportunies for the company.
Company Industry: Retail- Home Period: December 2019 - Present Job Role:
•Lead the team in excellent customer service standards and enable the fulfillment of exceponal customer experiences through a clear understanding of company/brand CX standard
•Drive sales and take iniave to increase sales and business improvement through keen awareness of set KPI targets.
•Manage and implement all sales promoons and brand acvies, providing communicaon to the relevant support teams to ensure maximizaon of sale.
•Monitor staf performance and idenfy commercial opportunies to exceed sales targets.
•Ensure full understanding of current performance trends by analyzing business reports available.
•Maximize sales opportunies through clear and consistent communicaon with the Buying and Planning departments.
•Liaise with the Excellence and Compliance team to prepare and implement stock counts as per Company policy.
•Ensure VM standards are always compliant with brand and Company guidelines.
Company Industry: Retail (Luxury Furniture) Period: September 2013- October 2015 Job Role: Dealing with: FENDI CASA, Ralph Lauren Home, IPe Cavalli, Mino, Ligne Roset.
•Being on the floor aending walk in customers.
•Use of store promoons and invite regular customers as priority.
•Update quotaons file regularly and do the proper follow up to close as mush possible pending projects.
•Work closely with the design department and get there support when it comes to bring projects. 1-Brand Update:
•Brand training and presentaon of all new updates to the team.
•Having an accurate customer data base and do them a regular follow up.
•Build a relaonship based on trust with customers.
•Ability to understand the needs of the cutomer.
•Use of store promoons and invite regular customers as priority.