Operations Manager
Lamunia hotel & wellness Spa
مجموع سنوات الخبرة :3 years, 7 أشهر
Oversees all aspects of Property Management.
- Creates an operating environment that assures consistent guest satisfaction.
- Ensuring that standards are established, documented, communicated, understood,
achieved, and maintained by hotel staff.
- Prepares financial reports for the Owner that clearly explains operational effectiveness,
trends and variances.
- Monitors the performance of the hotel through verification and analysis of guest
satisfaction systems and financial reports.
- Establishes and maintains a pro-active human resource function to ensure employee
motivation, training and development, wage and benefits administration, and compliance
with established labor regulations.
- Executes marketing, sales, and operational activities, producing results that meet or
exceed the hotel’s business plan.
- Follow up with each department (F&B, Kitchen, front and back office) to minimize costs
and increase the hotel revenue.
Ensures good safety practices of employees and guests, assisting in the maintenance of
proper emergency and security procedures.
- Understands the government regulations affecting the hotel's operations, ensuring the
hotel is operated in compliance with all applicable laws, ordinances, regulations, and
requirements of any federal, state, or municipal authority.
- Deals with the general public, customers, employees and government officials with tact
and courtesy.
- Coordinate with all managers to organize the work of others.
- Set budgets, resources to void wastage and control revenue
- Maximizing room yield of resort revenue through innovative sales practices and yield
management programs
my education covered the following Courses(marketing human resources,food and beverage(kitchen and restaurant developments),accounting....