Wassim El Masri, Operations Manager

Wassim El Masri

Operations Manager

Lamunia hotel & wellness Spa

Location
Saudi Arabia - Jeddah
Education
Bachelor's degree, Food and Beverage operation & Hotel Management
Experience
3 years, 7 Months

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Work Experience

Total years of experience :3 years, 7 Months

Operations Manager at Lamunia hotel & wellness Spa
  • Lebanon - Tripoli
  • August 2018 to February 2022

Oversees all aspects of Property Management.
- Creates an operating environment that assures consistent guest satisfaction.
- Ensuring that standards are established, documented, communicated, understood,
achieved, and maintained by hotel staff.
- Prepares financial reports for the Owner that clearly explains operational effectiveness,
trends and variances.
- Monitors the performance of the hotel through verification and analysis of guest
satisfaction systems and financial reports.
- Establishes and maintains a pro-active human resource function to ensure employee
motivation, training and development, wage and benefits administration, and compliance
with established labor regulations.
- Executes marketing, sales, and operational activities, producing results that meet or
exceed the hotel’s business plan.
- Follow up with each department (F&B, Kitchen, front and back office) to minimize costs
and increase the hotel revenue.
Ensures good safety practices of employees and guests, assisting in the maintenance of
proper emergency and security procedures.
- Understands the government regulations affecting the hotel's operations, ensuring the
hotel is operated in compliance with all applicable laws, ordinances, regulations, and
requirements of any federal, state, or municipal authority.
- Deals with the general public, customers, employees and government officials with tact
and courtesy.
- Coordinate with all managers to organize the work of others.
- Set budgets, resources to void wastage and control revenue
- Maximizing room yield of resort revenue through innovative sales practices and yield
management programs

Education

Bachelor's degree, Food and Beverage operation & Hotel Management
  • at Cezar Ritz
  • June 2001

my education covered the following Courses(marketing human resources,food and beverage(kitchen and restaurant developments),accounting....

Specialties & Skills

Hospitality
Handover
Marketing
Facilities
BUDGETING
COMPETITIVE
CUSTOMER RELATIONS
MANAGEMENT
MARKETING
POLICY ANALYSIS
QUALITY
REPORTS

Languages

Arabic
Expert
English
Expert
French
Intermediate
Spanish
Beginner

Training and Certifications

Train the trainer (Training)
Training Institute:
Cezar Ritz
CRM (Certificate)
Night Audit (Training)
Training Institute:
hotel deplomat

Hobbies

  • Basketball, swimming