Operations Manager
M. H. Alshaya Company
مجموع سنوات الخبرة :20 years, 0 أشهر
Operations Manager, SHAKE SHACK -KSA
Home Food Delivery
- Markets: Bahrain, Jordan and Egypt
- Partners Managed:
Delivery Hero (Talabat, Carriage & OTLOB)
Uber (Uber Eats & Careem Now)
- Brands Managed:
400 Gradi, Asha's, Blaze Pizza, Bridgewater Chocolate, Dean & Deluca, IHOP, Katsuya, P.F. Chang's, Pinkberry, Raising Cane's, Shake Shack, The Cheesecake Factory
- Establishing a Franchise Structure for Home Brands
- Developing a Catering Department / Banquets
- Developing a Home Delivery Department
- Building an Organizational Structure
- Coordination with Host Brands
- Hiring and Recruiting
- Operating Central Kitchens
- Establishing a Food and Beverage Training Department
- Business Development
- Pre-Opening IHOP Training, Anaheim, California
- Opening New Locations
- SOP Modification to adapt the Concept to GCC Culture
- Managed Purchasing Alternatives and localized suppliers
- Managed Promotions and Marketing Campaigns
- Developed Home Delivery (first time in the history of the brand)
- In charge of managing the 5 outlets’ daily operations.
- Recruiting & Training.
- Marketing Strategies
- Strategic planning
- Supply Chain Support
- Events organizing
- Planned the Pre-Opening of the Catering Department.
- Collaborated with Chefs, Banquet Managers, Outlet Managers, Supervisors and Delivery team.
- Developed floor plans and seating assignments and Decoration.
- Developed and Organizational Structure for the Events and Catering Department.
- Developed training manuals and seminars.
- Developed a delivery system.
- Budgeting, costing and pricing.
- Market Penetration Strategies.
- Outlet Manager in charge of the Room Service and the All Day Dining Restaurant (PANORAMA).
- Managing Performance and Appraisals of Staff.
- Daily meetings, training and task assignments.
- Scheduling, Purchase Orders, Requisitions and Inventory.
- Stock Movement
- Requisitions and Supply Chain Maintenance
- Provided techniques and standard Operating Procedures.
- Cooperated with stewarding department for providing Beverage Department needs.
- Trained barmen and waiters on beverage service.
Le Mediteranneé International Restaurant
o HACCP Program coordinator.
o Food and Beverage Departmental Trainer.
o Managed the wine cave.
o Wine trainer.
Hemingway's' Lounge
o Barman.
Banquets
o Captain Waiter.
Hurricane Bar and Grill
o Captain Waiter.
Bachelor of Business Administration Marketing Major