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Wassim Al Kattan, Senior Consultant

Wassim Al Kattan

Senior Consultant·Computacenter

Germany

Master's degree, Information Systems Management

Work experience

Total years of experience: 23 years, 8 months

Senior Consultant

December 2017 - Present

Computacenter

Munich, Germany

December 2017 - Present

Deliver several IT migration and transformation projects with the following products/services:
Azure, M365, Exchange, Infrastructure, MDM (Blackberry, Good, Airwatch, Intune).

Process Optimization, Technical and Disciplinary Project Management.

Pre-sales
Company industry:
IT Services
Job role:
Consulting

Professional Services Senior Consultant

November 2014 - November 2017

Blackberry

European Union

November 2014 - November 2017

Design and implement Good Mobile Device Management solutions in the EMEA and DACH region.
Company industry:
IT Services
Job role:
Information Technology

Senior Consultant

November 2014 - February 2016

4sl

European Union

November 2014 - February 2016

- Pre-sales meeting with client
- Designing the solution for the client
- Following up on pending activities
- Escalating issues pending for the client
- Aftersales communications
- Performing onsite and offsite implementations of the Good mobile device management products.
- Perform health checks and advisory visits.
- Responsible for clients mostly in DACH and French regions, delivered in addition some Danish, UK, Scottish and Arab projects.
- Delivered training sessions to clients in both English and French.
Company industry:
IT Services
Job role:
Consulting

Senior Consultant - Project Manager at BMW project

March 2013 - November 2014

Infosys Limited

Germany

March 2013 - November 2014

- Infosys Project manager in the BMW project in Munich
- Working with project management stakeholders and technical leads for solution delivery
- Onsite communication and coordination with the customer and the technical leads, both onshore and offshore.
- Started in role of site transition manager and completed several sites simultaneously (Kiel, Stuttgart, Darmstadt and Budapest).
- Developed Escalation und Change Management processes for the Project (for both phases Steady state and Transition)
- Delivered solutions, resolved conflicts and negotiated among all 3 parties (incumbent supplier, customer and Infosys) in roles of transition manager and project manager
- Handled communication between several cultures and languages at the same time (during conference calls held between Indians, Germans and other nationalities using their mother tongues, I was relaying the thoughts and trying to help everyone reach common grounds)
Company industry:
Business Consultancy Services
Job role:
Consulting

IT Administrator

July 2011 - March 2013

Elatec GmbH

Germany

July 2011 - March 2013

- Executed and managed administration of all Windows 2003 /2008 servers
- Management & Maintenance of live Microsoft Services (Active Directory, Exchange and supporting services).
- Management & Maintain all Cisco Firewalls in the company (local and remote/international ones).
- Managed Exchange 2010 Installation and Migration from pre-existing Exchange 2007.
- Managed and executed create VPN tunnels with remote/international branches.
- Managed and executed rack mountable UPS installation. (APC).
- Configured, maintained and administered company’s CRM and ERP systems.
Company industry:
Business Support Services
Job role:
Information Technology

Network / Systems Administrator

October 2008 - August 2009

Nextcare Lebanon

Beirut, Lebanon

October 2008 - August 2009

Nextcare Lebanon (a.k.a Medical Express) is a company that sells Managerial and Audit services to health insurance companies (TPA), they have their own web application, which is Oracle based.
I was in charge of maintaining all the servers and infrastructure, managed the Disaster Recovery project, which was a requirement by Allianz for the BCP (Business Continuity Plan).
Managed set up procedures for new and leaving employees, among other procedures for IT management and Network and Systems management. I established the support management system, where we divided it into level 1 support and level 2, adding a ticket creation and management system for the helpdesk on all levels. Many minor projects like setting up VPN solution, and managing the network physically and logically to optimize the flow were done as well.

Training IT managers for other branches (training them on being skilled in all MS related and networking related resources, How to perform purchases for projects, how to work within pre-set budgets, and help establish the IT management at branch level)
Company industry:
Medical Hospital
Job role:
Information Technology

Project Manager

March 2008 - May 2008

IRIS Congo

Republic of Congo

March 2008 - May 2008

IRIS is an IT consultancy company and systems integrator. I was in charge of all projects, in distributing engineers and technicians into their teams, and assigning them to different projects, based on capability and availability as well. I had to always keep a good relationship with suppliers and clients, perform some deals myself when it came to important clients, or at least when it was our first deal with a specific client (ministries and such). In charge of achieving the Cisco partnership, and the never ending continuous upgrade, as well as Microsoft partnership.
At rare times my technical expertise was used in order to solve problems where the assigned team hits a dead end.
Company industry:
Business Consultancy Services
Job role:
Management

LAN and Security Administrator

October 2006 - March 2008

Cedarcom SAL

Beirut, Lebanon

October 2006 - March 2008

In charge of all ms servers, backups of both ms and non ms servers. All the servers on any of the company’s network were my responsibility as well as the backup, working as a team with the DB and Linux admins.
Added the experience in HEAT, Goldmine, and VBIG.
Applied my past experience and added value to the company’s intranet.
In charge of renewing domains and hosting websites and ftp sites for clients.
Handling all callcenter issues, schedule, performance monitoring, follow ups and new related projects to improve customer satisfaction.
In charge of all security measures taken for the accounting dept. Monitoring all the edits transaction, and the sole person in the company to do it for all the entities.
Handled the projects of company mergers, with making sure by collaborating with the chief accountants that everything was being done in the right way, being a consultant in it from the logical and double checking point of view
Company industry:
Telecommunications
Job role:
Information Technology

IT Manager

November 2005 - October 2006

National PC

Beirut, Lebanon

November 2005 - October 2006

Responsible for all the company’s infrastructure, which includes the servers (Isa, Exchange, Active Directory, SQL…); the company’s customized software known as Noria, which was provided by EDM
Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

Quality Manager and ISO Management Representative

November 2005 - October 2006

National PC

Beirut, Lebanon

November 2005 - October 2006

- - Quality Manager
National PC is a system builder company; it manufactures the Unity brand, which I was responsible for its quality. My responsibilities included, but not limited to, choosing the appropriate hardware to make our systems, the models, and to monitor the production’s performance.

- ISO Management Representative
In charge of the company’s QMS (Quality Management System), make sure all the company is complying with the ISO program as set, and since I was the Management Representative I was in charge of the internal audit’s tasks.
Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Quality Control

Project Manager

November 2005 - October 2006

National PC

Beirut, Lebanon

November 2005 - October 2006

In charge of all the projects that would give the company’s products some added value, like implementing the ISO program and joining the “Designed for Microsoft Windows XP” program.
Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Management

IT Security Consultant

August 2005 - November 2005

Al Mawarid Financial Services

Lebanon

August 2005 - November 2005

Audit the company’s IT structure. Check the network infrastructure security. Plan the BCP (Business Continuity Plan) with the IT manager. Plan the security path for compliance with BDL (Banque Du Liban) requirements.

IT Administrator

September 2004 - July 2005

Biel, Beirut International Exhibition and Leisure Center

Beirut, Lebanon

September 2004 - July 2005

Administer Windows 2000 Servers, Active Directory environment, Domino servers, backed up all sort of important data on a daily basis, support for Lotus notes client installations and troubleshooting, support any special software for BIEL. I had to send quotation requests for any new servers or part, then study offers from IT companies and ISPs, and in charge of any workstation troubleshooting. In charge of training newly employed assistants in the IT department.

Head Technician

December 2003 - September 2004

Systems On Line

Lebanon

December 2003 - September 2004

Maintenance for hardware/ software and networking environments, network implementations, supervise technical work done in the technical department. Help customers with any technical problems over the phone (hot-line service), handled most of the maintenance contracts.

Technical Assistant

August 2002 - December 2003

NetCom Systems

Beirut, Lebanon

August 2002 - December 2003

Help in the management of the college, maintain the classroom's system, monitor exams, and register students for new exams or courses, advice students concerning their IT certifications and careers. Delivered A+ courses, which included hardware and software installation and troubleshooting, with an overview networking.

Owner

August 2000 - July 2002

Smily Computers

Beirut, Lebanon

August 2000 - July 2002

Offered many services such as selling new computers, putting together computer bundles (offers), network implementations and computer maintenance services for companies and offices, such as “Regency Travel & Tourism” and “Hamid Group ". I managed my own cyber café, I was as well advertising my store in all of its services, and with a location I was able to manage and market my work in a better way and offer computer solution services.

Education

University Of Liverpool

July 2015

July 2015

Master's degree, Information Systems Management

United Kingdom

GPA (percentage): 69.6%

GPA (percentage): 69.6%

Graduated with Merit. Programme was not limited to technical courses, but had a good amount of management courses such as Accounting and Finance, Marketing and Project Management.
View attachment

World College

June 2012

June 2012

Bachelor's degree, BCIS (Bachelor in Computer Information Systems)

United States

GPA (point): 3.78 out of 4

GPA (point): 3.78 out of 4

View attachment

New Horizons

March 2004

March 2004

Diploma, IT

Lebanon

I attended New Horizons in the year 2001, and I completed the A+ course(by Comptia) and I am now a : Microsoft Certified Professional(August 2002) , Microsoft Certified Systems Administrator (November 2002), and Microsoft Certified Systems Engineer (March 2004).

NetCom Systems

January 2003

January 2003

Diploma, IT

Lebanon

I took a CCNA class, and I am now a Cisco Certified Network Associate.

Microsoft

November 2002

November 2002

Diploma, MCSE

Lebanon

Microsoft Certified Systems Engineer on Windows 2000 I became an expert on Active Directory and most MS Windows 2000 Servers

Skills

Installations
Expert
Installations
Expert
Installation
Expert
Installation
Expert
Active Directory
Expert
Active Directory
Expert
MCSE
Expert
MCSE
Expert
Maintenance Services
Expert
Maintenance Services
Expert
Ms Office
Intermediate
Ms Office
Intermediate
DOS
Intermediate
DOS
Intermediate
Microsoft Windows 2000 Server
Expert
Microsoft Windows 2000 Server
Expert
Cisco Routers
Beginner
Cisco Routers
Beginner
Techical work (windows Installations and troubleshooting)
Expert
Techical work (windows Installations and troubleshooting)
Expert
Hardware troubleshooting and installation
Expert
Hardware troubleshooting and installation
Expert
Physical network troubleshooting and implementation
Expert
Physical network troubleshooting and implementation
Expert
Installations
Expert
Installations
Expert
Installation
Expert
Installation
Expert
Active Directory
Expert
Active Directory
Expert
MCSE
Expert
MCSE
Expert
Maintenance Services
Expert
Maintenance Services
Expert

Languages

Arabic
Expert
English
Expert
French
Intermediate
German
Intermediate

Training and Certifications

Certifications
Microsoft 365 Certified: Security Administrator Associate
Sep 2021 - Sep 2023
Show credentials
ITIL Expert
Nov 2017
Show credentials
Microsoft 365 Certified: Enterprise Administrator Expert
Feb 2021 - Feb 2023
Microsoft 365 Certified: Messaging Administrator Associate
Feb 2021 - Feb 2023