Total Years of Experience: 3 Years, 4 Months
November 2012
To July 2015
Customer Service Executive
at Aramex Lanka (pvt) Limited
Location :
Sri Lanka - Peliyagoda
• Monitor all export shipments.
• Arranging pickups for imports, coordination with origin and destination.
• Follow-up on all pending cases for undelivered shipments.
• Customer Relationship, Satisfaction & Retention.
• Monitor & ensure that all service inquiries are treated and replied well.
• Ensure that all the standard operational procedures are implemented and followed of key account holders.
• Monitor daily tasks of CS agents & provide reports.
• Generate reports of all the shipments outbound, pending deliveries, return & import shipments to be monitored closely.
• Coordination with internal departments & counterparts with regarding complaints, shipment status.
• Arranging pickups for imports, coordination with origin and destination.
• Follow-up on all pending cases for undelivered shipments.
• Customer Relationship, Satisfaction & Retention.
• Monitor & ensure that all service inquiries are treated and replied well.
• Ensure that all the standard operational procedures are implemented and followed of key account holders.
• Monitor daily tasks of CS agents & provide reports.
• Generate reports of all the shipments outbound, pending deliveries, return & import shipments to be monitored closely.
• Coordination with internal departments & counterparts with regarding complaints, shipment status.
March 2012
To September 2012
Customer Service
at Bank of Ceylon
Location :
Sri Lanka
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