Customer Service Executive
Aramex Lanka (pvt) Limited
Total des années d'expérience :3 years, 4 Mois
• Monitor all export shipments.
• Arranging pickups for imports, coordination with origin and destination.
• Follow-up on all pending cases for undelivered shipments.
• Customer Relationship, Satisfaction & Retention.
• Monitor & ensure that all service inquiries are treated and replied well.
• Ensure that all the standard operational procedures are implemented and followed of key account holders.
• Monitor daily tasks of CS agents & provide reports.
• Generate reports of all the shipments outbound, pending deliveries, return & import shipments to be monitored closely.
• Coordination with internal departments & counterparts with regarding complaints, shipment status.