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Weaam Alagha, Technical Specialist

Weaam Alagha

Technical Specialist

Apple

Location
United Arab Emirates - Abu Dhabi
Education
Bachelor's degree, Computer Science
Experience
24 years, 1 Months

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Work Experience

Total years of experience :24 years, 1 Months

Technical Specialist at Apple
  • United Arab Emirates - Abu Dhabi
  • My current job since October 2015
Lead and Learn Training Experience at Apple
  • United Arab Emirates - Abu Dhabi
  • My current job since January 2017
IT Technical Support Manager (Owner) at PC Genie, Austin, TX, USA
  • United States
  • February 2009 to August 2014
IT Officer Manager at XeDigital
  • Egypt - Cairo
  • June 2003 to August 2008
Computer Technician Supervisor at Digital Headquarters
  • United States
  • February 2001 to March 2003
Technical Support Team Leader at CompuMall
  • Egypt - Cairo
  • January 2000 to January 2001
Computer Technician at CompuMall
  • Egypt - Cairo
  • August 1998 to January 2000

Education

Bachelor's degree, Computer Science
  • at Ain Shams Univ.
  • August 1998

4 years in Computer Science Major and pure mathematics as minor.

Specialties & Skills

Microsoft Software
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LAN
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Business Management
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Computer Hardware Troubleshooting
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Windows Support
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Computer Desktop/Laptop Diagnostics and Troubleshooting
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Increasing Customer retention
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Windows and MAC OS
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Windows Networking Design and Implementation
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Python
+Endorse 0
Neytwork Diagnostics and Troublshooting
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C++
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Team Leading and Supervising
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Languages

Arabic
Expert
English
Expert
Spanish
Expert

Training and Certifications

MCSA 2012 Microsoft- (Expected certification Spring 2015) (Certificate)
CCNA v2 (Certificate)
Date Attended:
June 2014
MCSE 2000 Not Certified (Certificate)
Date Attended:
January 2001
MCSA 2003 (Certificate)
Date Attended:
January 2008
Valid Until:
January 9999
CCNA v1.1 (Certificate)
Date Attended:
January 2007
Valid Until:
January 9999
CCAI (Certificate)
Date Attended:
January 2007
Valid Until:
January 9999
MCTS Windows Vista Client (Certificate)
Date Attended:
January 2007
Valid Until:
January 9999