Guest service executive
Burj Al Arab
Total years of experience :7 years, 1 Months
Maintains an effective reservation system to maximize the potential number of covers and to meet customers required needs.
Actively monitors customer satisfaction upon guest departure and reports any problems to supervisor/ manager.
Builds relationships with first-time and regular customers through guest recognition and professionalism.
Actively uses up selling techniques to exceed guest expectations and increase revenue.
Provides service colleagues with information that assists in exceeding expectations, predominately special needs and name of guests.
Assists service colleagues with table and/ or counter service of alcoholic and non-alcoholic beverages.
To give effectiveness of Sequence of Service during service periods and ensure guest satisfaction.
Closely monitor the cashiering function of the outlet to ensure compliance with Jumeirah Cashiering Procedures.
Advise the manger of any improvements needed in relation to restaurants operation including updates to SOPs or addition/ deletion of SOPs.
Ensure that all furniture, equipment, utensils and silverware used in the outlet is accounted for, properly handled and serviced, and maintained to prevent excessive wear and tear.