Business Continuity Specialist
Gulf International Bank - Saudi Arabia
Total years of experience :10 years, 2 Months
Manage the delivery of business initiatives and projects
Manage all Audit, Compliance and Operational Risk points raised on Retail
Interpret SAMA/CBB Regulation Circular Statements received from KSA/Bahrain Compliance and take necessary action Manage and Validate reports generated by the direct staff and communicate upwards
Develop plans to improve quality of service of operational task to enhance customer experience
Ensure all Retail representative maintain a high level of customer service through timely training and knowledge updates Monitor major incidents raised by Retail representative and ensure the delivery of the fixes
Create and assure all policies, procedures & SLAs for Retail Group KSA & BAH are in place
Manage retail financial reports, monitor and raise coupa requests
Responsible for the testing and delivery of Application and related meem systems.
To promptly for mitigation and corrective actions as required.
Manage the design and execution of business process tests and business trials tests.
Identify where changes are required, evaluate the impact, and advises Stakeholders about the implications & consequences for business & projects.
Actively supports & engages with experts & Stakeholders to ensure continuous system improvements are identified through testing processes. Identify system defects and issues in a timely manner and coordinate with developers.
Honorary Degree (from College of Business Admin)
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