Welington Cusay, Western Union (Contractual under / Al Mawarid Recruitment)

Welington Cusay

Western Union (Contractual under / Al Mawarid Recruitment)

Western Union

Location
Saudi Arabia - Khobar
Education
Bachelor's degree, Computer Science
Experience
13 years, 7 Months

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Work Experience

Total years of experience :13 years, 7 Months

Western Union (Contractual under / Al Mawarid Recruitment) at Western Union
  • Saudi Arabia - Eastern Province
  • August 2015 to February 2020

Grow transaction volume by driving new customers to the assigned locations. Conducts market visit. Be visible inside locations. Provide customers with needed information and assistance during the transaction process.

Customer Service Representative at FAWRI Money Transfer
  • Saudi Arabia - Jeddah
  • September 2014 to March 2015

Entertaining clients. Assisting customer for their remittances. Visit company camps and do marketing.
Providing our produ`cts and services for remittances.
Handle customer inquiries, complaints and communication with other Support Units and back office operation to resolve customer problems. Performing other tasks from my superiors.

CSR / Sales Support Officer at Telemoney - Arab National Bank
  • Saudi Arabia - Jeddah
  • December 2009 to July 2014

Entertaining clients. Assisting customer for their remittances. Supporting Customer and CSR to fill TeleMoney agreement / application. Providing our products and services for remittances. Handle customer inquiries, complaints and communication with other Support Units and back office operation to resolve customer problems. Performing other tasks from my superiors.

Business Process Associate at AMDATEX SERVICES INC
  • Philippines
  • April 2005 to December 2008

Entertaining clients. Assisting customer for their remittances. Supporting Customer and CSR to fill TeleMoney agreement / application. Providing our products and services for remittances. Handle customer inquiries, complaints and communication with other Support Units and back office operation to resolve customer problems. Performing other tasks from my superiors.

Education

Bachelor's degree, Computer Science
  • at UNIVERSITY OF PERPETUAL HELP DALTA SYSTEM
  • March 2004

After graduation i already worked as a Data Control Staff in one of US based BPO (Business Process Outsource) company in the Philippines called ADEC (American Data Exchange Co.) now called AMDATEX. And i had a good work experience and learned more specially to MS Excel. I am responsible for monitoring of all catered projects on a client-based application. Downloading and printing of required documents for data entry staff. Responsible for tracking and updating of projects. Provides a monthly report of all catered projects.

Specialties & Skills

Marketing Skills
Administrative
Typing Skills
Analytical Skills
Microsoft Office Applications
APPLICATIONS
MICROSOFT OFFICE
CUSTOMER RELATIONS
WRITING
MICROSOFT WORD
MICROSOFT EXCEL
SALES SUPPORT

Languages

English
Expert
Arabic
Intermediate

Hobbies

  • Basketball
    I do love play sports such basketball and also watching motor sports.
  • Running
    I do love to run everyday to keep my body energized.