wendy manalo

Entertained and transferred phone calls in every department or even from outside calls
 Answered calls from different guests staying at the hotels
 Good interactions through guests, respect and give full service on them
 Operate equipment and machinery like micros system in a safe manner.
 Taking orders from different guests like breakfast, lunch and dinner
 Making different checks or any transactions payment
 Making some report like daily report to be sent in all Duty Managers
 Inventory at the end of month
 Interaction within all VIP guests
 Making sure that emails are always need to be update and always to be informed with my manager/captains.
 Keeping all staffs documents at all times
 Keeping records at all times like account records.
 Managing all staff at my shift
 Making setup of table for any orders to be deliver
 Delivering order to rooms
 Attending some trainings wherein it will help me to be more flexible at my work
 Answering the guests’ queries
 Making sure the guests are well taken care of and served as per standard
 Punching orders in micros
 Preparing guests’ bills

Cheeky Monkeys Playland- Al Barsha Mall, Dubai, U.A.E.
Receptionist / Soft Play Assistant
October 2012-Present
➢ Entertained and transferred phone calls.
➢ Answered company inquiries and booked birthday parties.
➢ Handling cash cards.
➢ Give some clerical and administrative support to the management.
➢ Helped other co-workers in assisting children in soft play area.
➢ Assist in planning and preparation of parties.
➢ Assist in keeping the reception area clean and tidy, at all times
➢ Developed and maintained a current and accurate filing system.
➢ Greet and assist children and parents whenever they are coming to the shop.
➢ Followed company policy especially in party booking.
➢ Performed any other tasks as assigned time to time by the manager.

Cravia Inc.LLC (Cinnabon) - Dubai, U.A.E.
Cashier, waitress, pacer and mixer
October 2010- March 2012
➢ Maintained clean and properly checkouts areas
➢ Resolved customer complaints
➢ Upselling different products of cinnabon into the guests
➢ Handling money credit cards and petty cash of an outlet
➢ Baking rolls in standard procedures to maintain the quality of the product.
➢ Following all rules of standard of mixing all ingredients to make good product; bread and coffee, in a high quality.
➢ Depositing money in everyday duty
➢ Good interactions through guests respect and give full service on them
➢ Operate equipment and machinery like mixing machine in a safe manner.
➢ Performed any other tasks as assigned time to time by the manager
Meridien Business Leader Inc.-Philippines

SM Lipa Department Store
Sales Assistant cum Cashier
July 2008- August 2010
➢ Maintained awareness of all promotions and advertisements.
➢ Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.
➢ Communicate customer requests to management
➢ Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
➢ Maintain clean and orderly checkout areas.
➢ Resolve customer complaints
➢ Sell tickets and other items to the guests.
Special Recognition: ''Top Seller for 6 Consecutive Months"

TRAININGS AND SEMINARS
• Hotel Immersions and Micros
Fidelio system and training program
Lima City Hotel, Malvar Batangas
September 16-17, 2005
• Hyatt and CSB Hotel Exposure

December 2004
• Basic Life Support, Basic first Aid And CPR Training Program