Sr. Operations Executive
Edutech Middle East
Total years of experience :11 years, 7 Months
Single point of contact for managing the order to cash business process
Responsible for managing the Order-to-cash cycle of the Business Process; including Order Verification, Quotation generation, validation, procurement, supply, invoicing and payment collection
Responsible for maintaining and managing pricing information and providing accurate costing information for the sales team.
Responsible for maintaining, managing and tracking agreements with principals and partners and alerting business units/ about renewal on time
MIS preparation for leadership reviews
Inventory management maintaining availability of demo products and stock management.
Partnered with key stake holders in top Hospitals and Clinics to launch the Flash Glucose Monitoring device in North Kerala. Responsible for planning, directing and coordinating hospital sales development.
Successfully launched and marketed an innovative novel product by Abbott Diabetes Care, the Continuous Glucose Monitoring device in the Kerala market
Managed sales activities in a region comprised of 6 districts
Conducted regional level CME’s and represented the company at regional conferences
Generated sales growth of 138% over a period of six months
Expanded client base from 3 to 25 major adopted users
Partnered with XL Catlin group in their Enterprise Enablement Program to unify their financial reporting tool. Primary responsibilities included coordinating, planning, maintaining, tracking and reporting project deliverables, activities and milestones.
Assisted in redesigning the project tracking tool to effectively manage resources and cost
Improved the accuracy of budget forecasts
Successfully created a process flow within a month to ensure accurate and timely payment to vendors and avoided late payment fines
Became the point of contact for the project monthly reporting process for the IT PMO
Led a team of 23 customer service executives. Responsible for the recruitment, training, coaching, discipline and supervision of the team.
Payroll management of customer service department, including tabulation of accrued employee benefits.
Improved operational systems, process and policies in support of the organization’s mission.
In charge of inventory and budget management for the operations department.
Supervised the housekeeping staff to ensure high standard of hygiene and conducted regular inspections to assure quality.
Contributed to the organization and implementation of marketing projects, like ‘walk for diabetes’.
Maintained high quality service standards by constant evaluation of patient feedback, strict observance to doctor appointments and swift response to patient complaints.
Publication: Sebastian, W., Roy, A., Kini, U., Mullick, S., (2010) “Correlation of Antinuclear Antibody Immunofluorescence patterns with Immune profile using Line Immunoassay in the Indian scenario”, Indian Journal of Pathology & Microbiology, Vol.53, No.3, pp.433-438.