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تم إلغاء حظر المستخدم بنجاح
وسام العيسى, Human Resources Manager

وسام العيسى

Human Resources Manager·Acacus Technologies

الأردن

دبلوم, Human Resources

الخبرة العملية

مجموع سنوات الخبرة: 18 سنوات, 2 أشهر

Human Resources Manager

سبتمبر 2016 - ديسمبر 2018

Acacus Technologies

عمان، الأردن

سبتمبر 2016 - ديسمبر 2018

Revise, establish and manage HR functionality in both company’s locations with employees of multiple cultural backgrounds; Jordan and UAE. Main projects and tasks being handled are:
• Revise and unify employees’ files both paper copies and online copies
• HR Policies and procedures:
o Assess needed HR policies and brainstorm with management to create culture suitable policies to enhance performance, commitment and discipline
o Finalize, announce and implement company’s policies
o Create company’s bi-law and obtain approvals as required
o Develop and implement HR specific procedures to streamline daily work and ensure consistency in deliverables and methodologies (hiring, vacation- leave requests, payroll processing, onboarding, off boarding)
• Identify a suitable HRMS, implement, train employees and constantly follow up with service provider to ensure efficient system use
• Job Descriptions:
o Identify required job descriptions (JD’s)
o Revise current JD’s and update to match actual role as needed
o Create new JD’s for newly created positions (using multiple resources internally and externally)
o Link JD’s to employees HRMS online profiles for efficient access
• Competencies Framework:
o Identify three major competencies categories company-wide (core, functional and managerial)
o Identify a group of suitable competencies for each category and chose the most suitable for all company functions
o Create Competencies Dictionary: define the required levels for each competency and create; competency main definition and a definition for each of the four levels for each selected competency
o Link suitable competencies levels to each position and list on job descriptions
o Introduce competencies to team members during Performance Management training
• Performance Management:
o Identify required performance management cycle based on functions to create performance based environment
o Build MBO performance management based on 180 degrees feedback to consist of three components; Probationary Period Appraisal, Annual Appraisal and Mid-Year Review
o Create forms, implementation timeline, training material, summary files and results announcement templates
o Train all concerned team managers on how to conduct the different types of appraisals and train employees on how to conduct their part of the 180 degrees feedback cycle
o Conduct Annual Appraisal cycle, discuss findings with CEO, set increase schemes and announce results individually
• Follow up and execute daily HR functions and transactions; attendance, overtime, payroll, etc.
• Maintain up-to-date HR records and files to ensure efficient access and use when required
• Staffing:
o Use multiple resources to fulfill hiring needs; referrals, job portals, online resources and local organizations
o Build relationships with target universities to build pool of suitable candidates
• 360° Feedback:
o Identify the need for confidential feedback cycle and; therefore, the best option was the 360° Feedback cycle
o Identify major areas to assess in the 360° Feedback and build a survey that can be used by different employee levels
o Collect feedback confidentially and prepare individual development reports

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
الإدارة

Learning & Development Group Leader

سبتمبر 2012 - سبتمبر 2016

IKEA

عمان، الأردن

سبتمبر 2012 - سبتمبر 2016

Heading the Learning & Development (L&D) section in HR Department and provide minor support in other HR functions as needed. Main tasks handled in the section:

- Training:
o Build individual training plans as per job requirements and follow up on execution
o Build and develop competence based training programs across all company functions
o Conduct training for all company levels and functions (entry, experienced, supervisory and management levels)
o Assess employees upon completion of training through; preparing training-objectives linked surveys, observe application of gained knowledge on-the-job, obtain feedback from direct manager to assess changes in behaviors as needed and conduct open discussion groups with trainees to obtain their feedback of abilities to implement gained knowledge
o Build a pool of competent trainers (Train the Trainers)
o Follow up and coordinate for different training needs of store co-workers on different levels; departmental, store wide, and international training programs
o Ensure training material is available in a language suitable for the targeted audience
o Follow up with direct managers / department managers on employees training progress and achievement of their personal training plan
o Follow up with Line Managers to ensure training objectives are being implemented and put into action
o Liaise with training provides (local providers and other IKEA organizations worldwide)
o Transfer training content to IKEA My Learning platform and build E-learning material

- Development and Performance Management:
o Develop and train all team managers on conducting different types of performance appraisals
o Responsible for the execution of Performance Management System (MBO - Management By Objectives)
o Ensure availability of all L&D related material in suitable languages based on the content and audience
o Revise all sets of competencies; Core, Managerial, Functional/Technical and update to fulfill current business needs and requirements
o Build IKEA Jordan Competencies Dictionary and link to Performance Management System
o Conduct one-on-one development meetings with co-workers based on obtained feedback or observations to ensure adherence to set training and performance objectives

- Selected as part of IKEA Jordan’s Duty Managers team to; manage supervise and operate IKEA store for opening and closing based on set standards and checklists with emphasis on safety and security
- Communicate and live the IKEA Values and ensure all store co-workers are applying in day-to-day interactions
- Ensure training and delivering knowledge on IKEA Concept
- HR Operations support with different functions within the company

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
الموارد البشرية والتوظيف

Unit Manager

نوفمبر 2010 - سبتمبر 2012

Bayt.com

عمان، الأردن

نوفمبر 2010 - سبتمبر 2012

Manage Jordan’s unit operation and maintain the performance level of team members as set by their specific roles and KPI’s including budgeting, hiring, initial and continuous training, coaching, mentoring, and building team spirit. Run a diverse team of sales and their support functions.
• Engage & meet with customers to maintain business relations.
• Conduct business presentations & train team members on the proper methods.
• Report to LEVANT Regional Manager and VP monthly & quarterly sales & performance progress vs. budget.
• Build training material continuously for team members based on skills, strength points and areas of development.
• Assign training sessions to team members to prepare & conduct (based on set objectives) in order to improve their knowledge and presentation skills.
• Measure performance against set KPI’s for each role and
• Keep team members on performance track by continuously observing and coaching
• Capitalize on the concept of “Humanize” which is focused on training & mentoring
• Participated in 5th Arab HR Conference presenting “Salary Trends in MENA Region”

مجال الشركة:
الاستعانة بالمصادر الخارجية للموارد البشرية
الدور الوظيفي:
الإدارة

Showroom Supervisor

أكتوبر 2006 - أكتوبر 2010

National Paints Factory - Sayegh Industrial Group

عمان، الأردن

أكتوبر 2006 - أكتوبر 2010

Oversee operations, asset management, and staffing for 4 company-owned locations. Deliver corporate development programs to build superior team performance. Manage varied methodologies and techniques that boost confidence, improve individual skills, increase customer retention and revenue generation, and build productive business relationships. Maintain records for compilation in quarterly and half annually sales reports.
• Report directly to VP and CEO level on status of showrooms.
• Conduct new employee orientations
• Lead customer service and communications training programs for 25 staff.
• Efforts to improve performance (including training employees, supervising, observing and evaluating performance) directly linked to sales increases: 100% year over year 2008/2007; 30% YOY 2007/2006.
• Promoted from Showroom Supervisor to Showrooms Manager

مجال الشركة:
الإنتاج الصناعي
الدور الوظيفي:
الموارد البشرية والتوظيف

Group Sales Manager

يونيو 2005 - سبتمبر 2006

Macy's West

الولايات المتحدة

يونيو 2005 - سبتمبر 2006

Developed new protocols for employee follow up, action plans, employee counseling, interviewing, hiring and training for staff of 40+. Conducted Focus Group meetings to help create better working environment. Tracked wide-ranging business data, including employee attendance record and performance. Used exceptional people management skills to foster cross-department communications.
• Successfully completed two HR-related company sponsored training courses: Performance through People and Foundations for Leadership
• Responsible for orientation and training for new employees.
• Developed high-performance staff acknowledged by management for contributions to service and sales.

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
الإدارة

Department Manager

يناير 2004 - يونيو 2005

Babies R Us

الولايات المتحدة

يناير 2004 - يونيو 2005

Reorganized underperforming store department and returned it to desired standards of service levels. Evaluated staff and made adjustments, implementing individual improvement plans to increase level of service.
• Transformed sluggish unit with lackluster sales into revitalized department accountable for 25% of $15M volume store.

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
الإدارة

Technical Sales

سبتمبر 2002 - سبتمبر 2003

Index Water Systems - Ondeo Nalco Jordan

الأردن

سبتمبر 2002 - سبتمبر 2003

Successfully maintained strong customer base and created business opportunities for water treatment systems. Interpreted and analyzed data. Created marketing strategies, improved client relations, and provided support for customers on-site and over the phone.
• Acted as an Account Manager for Middle Market. Sales Duties included: marketing plans, client relations, monthly sales analysis to insure target sales were met and technical service
• Created Quality management system; procedures and forms to insure the appropriate work flow in the company and the proper tracking
• Played a major role in creating a new training program for all new employees joining the Chemical division
• Performed full system surveys, technical support, submitted Service Reports, and arranged meetings for business reviews quarterly or upon need.
• Attended VSP training course “Versatile Sales Person”

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
المبيعات

R&D Assistant - Quality Assurance

يوليو 2001 - سبتمبر 2002

National Paints Factory - Sayegh Industrial Group

الأردن

يوليو 2001 - سبتمبر 2002

Research & Development Assistant in the National Paints Factories (ranked 23 on the world by total sales) helping the Technical Manager in heading the lab among with a second assistant.
• Managed workplace issues on a daily basis, reporting to department manager
• Fostered productive interdepartmental relations and built consensus to realize completion of projects
• Trained and supervised up to 15 employees in production/lab environment. Provided daily and weekly reports to department manager
• Conducted, supervised and organized all products stability studies
• Dealing with conflict in a work place. Gaining the cooperation of colleagues on a project sound interpersonal communication skills. Ability to positively influence others in the work place. Able to give clear instructions and to transmit ideas that motivate, inspire, sell, and persuade
• Performed instruments calibration periodically
• Conducted Internal Quality Audits

مجال الشركة:
الإنتاج الصناعي
الدور الوظيفي:
البحث والتطوير

Chemistry Teacher

أغسطس 2000 - يونيو 2001

Pioneer Educational Schools

الأردن

أغسطس 2000 - يونيو 2001

• Chemistry teacher for grades 9th - 11th
• Science teacher for 8th grade

مجال الشركة:
خدمات الدعم التجاري الأخرى
الدور الوظيفي:
غيرذلك

التعليم

Cambridge University (Talal Abu Ghazaleh) - Business Diploma

أكتوبر 2008

أكتوبر 2008

دبلوم، Human Resources

الأردن

Gained the "D", Distinction Level which is described as follows: • Excellent knowledge, understanding and specific application of the theory and skills described in the assessment objectives • Detailed knowledge and thorough understanding of the tasks posed in the examination paper • Well structured answers which demonstrate analysis of the subject matter • Appropriate reference to relevant and specific examples in the context of the case study • Coherent and well argued explanations including in-depth comment, comparisons and analysis, where necessary • Ability to draw relevant and valid conclusions in context

Jordan University of Science & Technology

يونيو 2000

يونيو 2000

بكالوريوس، Applied Chemistry

الأردن

B.Sc. in Applied Chemistry from the well-known Jordan University of Science & Technology. * Part of earning the degree was a 2 months training in JPM (Jordan Pharmaceutical Manufacturing Co.). During which I did the training in the QC Dept helping me to know more about the work environment. * Volunteer work at the Chemistry Dept labs at the university; prepare lab chemicals for the upcoming sessions based on the needed material list from the instructors.

Al-Nomow Al-Tarbawi Schools

يونيو 1994

يونيو 1994

الثانوية العامة أو ما يعادلها، Scientific Stream

الأردن

High school diploma, scientific stream

Skills

Training Management
Expert
Training Management
Expert
HR Management
Expert
HR Management
Expert
Administration
Expert
Administration
Expert
Performance Management
Expert
Performance Management
Expert
Competence Management
Expert
Competence Management
Expert
Using Microsoft Office
Expert
Using Microsoft Office
Expert
Team Training
Expert
Team Training
Expert
Team Building
Expert
Team Building
Expert
Competence Based Training
Expert
Competence Based Training
Expert
Build Training Material
Expert
Build Training Material
Expert
Development Plan
Intermediate
Development Plan
Intermediate
Train the Trainer - Internal
Expert
Train the Trainer - Internal
Expert
Build Training Plan
Expert
Build Training Plan
Expert
Coaching & Mentoring
Expert
Coaching & Mentoring
Expert
HR Management
Expert
HR Management
Expert
Performance Management
Expert
Performance Management
Expert
Employee Development
Expert
Employee Development
Expert
Training Management
Expert
Training Management
Expert
Administration
Expert
Administration
Expert
Competence Management
Expert
Competence Management
Expert

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

اللغات

الانجليزية

متمرّس

التدريب و الشهادات

الشهادات
Internal Quality Audit ISO 9001:2000
Team International
May 2002 - May 2002

التدريب
Heartsaver First Aid CPR AED
Regional Life Support Training Center - AHA
Nov 2015
The Smile Effect - Train-the-trainer
Inter IKEA Systems
Sep 2015
Introduction to HACCP
SGS, Jordan
Feb 2015
Leadership
BIZ-ABILITY - Dubai, UAE
Nov 2011
Active Selling - Train the Trainer
Inter IKEA Systems
Apr 2014
Fire Fighting and Evacuation
Civil Defense - Jordan
Dec 2013
CPR & First Aid
Civil Defense - Jordan
Nov 2013
Extraordinary Customer Service
Agenda Group
Nov 2008
Performance Through People
Macy's - University of Phoenix
Mar 2006
Team Work Skills
Sanaya
May 2011
Foundations for Leadership
Macy's - University of Phoenix
Oct 2005
Train-the-Trainer Manager's Workshop
Bayt,com - Dubai, UAE
Nov 2010

التوصيات

Ola Haddad

فبراير 2012

فبراير 2012

Business ManagerColleague

I have the pleasure of working alongside Wesam, where he has been entrusted with a great deal of responsibility. I have the opportunity to observe Wesam's professional skills as well as interpersonal style. He is consistently pleasant, and takes on all assignments with enthusiasm and dedication. His superior organizational skills make him the consummate multi-tasker.

Fathi Saadeldeen

مايو 2011

مايو 2011

Internal AuditorColleague

He was Excellent Supervisor ,Cooperative and open minded

الهوايات والاهتمامات

Tennis
Photography