IT Supervisor
Fairmont The Palm
Total years of experience :15 years, 9 Months
• Installing & maintaining the network cabling in use at the site.
• Installing boards and memory into system.
• Installing /configuring peripherals (ex: disks, modems, printers, or data acquisition devices)
• Board level diagnosis and repair of computer systems.
• Component level diagnosis and repair of computer system.
• Server, workstation, network, software set up.
• Ensure that Emergency telephone numbers are maintained and accessible to all IT staff.
• Ensure that all users do have the appropriate access level to the different software they are using.
• Troubleshooting the guest Internet connection problem.
• Handling the Micros system software issues.
• Handling Opera requests (new reports, forms editing etc)
• Other Tasks:
• answering telephone calls
• maintaining diaries
• taking messages
• typing and word processing filing
• Attendance sheet
• Set up all the dining rooms and make reservation arrangements
Hostess
• Monitor main entrance and take reservations
• Manage seating plans and table rotation
• Accommodate special guests requirements
• Ensure main entrance and hostess stand is neat and tidy
• Greet customers at the door and ensure prompt, efficient customer service
• Ensure tables are properly set prior to seating
• Ensure availability of menus, wine list and fresh sheet
• Promote and work in a Team environment
• Assist wait staff in closing duties such as polishing glassware and cutlery, vacuuming the dinning
• room and closing the patio.
• Delivery of Waters and Amuse to all tables
• Assist in service by clearing tables and taking F&B orders
• Possess a willingness to learn and be constantly challenged to grow with the F&B team
• Receive all telephone calls and take reservations in a polite and professional manner
• Communicate with Servers as required
• Avoid any confrontations and direct any complaints to the Outlets Manager
• Ensure your section is neat, clean and prepared for the next shift
• Check surrounding environment
• Direct any complaints to the supervisor on duty
• Thank departing customers
• At Nasser lawyer office as Secretary Team From 1/8/2008 till 30/11/2008
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• Greeting customers who enter the shop.
• Be involved in stock control and management.
• Assisting shoppers to find the goods and products they are looking for.
• Being responsible for processing cash and card payments.
• Stocking shelves with merchandise.
• Answering queries from customers.
• Reporting discrepancies and problems to the supervisor.
• Giving advice and guidance on product selection to customers.
• Balancing cash registers with receipts.
• Dealing with customer refunds.
• Keeping the store tidy and clean, this includes hovering and mopping.
• Responsible dealing with customer complaints.
• Working within established guidelines, particularly with brands.
• Attaching price tags to merchandise on the shop floor.
• Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.
• Receiving and storing the delivery of large amounts of stock
• Keeping up to date with special promotions and putting up displays.
• Recognized for achieving high performance exceeding expected sales target.
• Designed and handled furnishing plans for project layouts.
• Shared in selecting and placing stock orders.
• Successful to build customer loyalty by providing qualified and professional customer services so that many customers with whom I dealt still seeking my personal advice whenever they have furnishing requirements
Administrative Information System IT Administration support