Wessam Khazaal, Business Representative

Wessam Khazaal

Business Representative

AMG Kuwait

Location
Lebanon - Tripoli
Education
Diploma, Business Administration
Experience
21 years, 11 Months

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Work Experience

Total years of experience :21 years, 11 Months

Business Representative at AMG Kuwait
  • Lebanon - Beirut
  • My current job since June 2015

- Setup business operation office,
- hire employees,
- set plans, studying market needs and competition.
-set Business, Marketing & sales dept strategies.
- setup HR policy, process and procedures.
- channel partnership management.
- prepares a weekly report to be submitted to our head office "Kuwait"
- Contact and Present company to potential clients
- Identify client needs and suggest appropriate products/services.
-Customize product solutions to increase customer satisfaction
-Build long-term trusting relationships with clients
-Proactively seek new business opportunities in the market
- Developing business and people.
And not limited to the above.

Business Manager at TARGET Training & Consulting
  • Kuwait - Al Kuwait
  • January 2014 to January 2015

TARGET, The place of
"Confidence, Power and Learning"

Personal Benefits:

==> 1- Direct Sales, 2- Sales Management - 3- Practical Training Customization, Developing Partnership Channels, Language of the business, the power of mySelf.

Responsibilities:
1) Business Opportunity Development.
2) Sales & Marketing Management.
3) Customer Relationship Management.
4) HR & Training Management.
5) Staff Hiring & Training.
6) Training Needs Analysis.
7) Business Negotiation.
8) Products & Training Development.
9) Employee Development.
10) Key Account Management.
11) Project Planning.
12) Training Project Customization.
13) Business Planning & Strategies.
13) Business Standards & work flow process & procedures
14) Sales Process & procedures
15) Preparing Assessments, Evaluation & workshop as per weakness point
16) Partnership Management.

Retail Sales Manager at TRENDA home Furniture & Accessories
  • Kuwait - Al Farawaniyah
  • April 2012 to December 2013

Responsibilities:-
Responsible of:

Completes store Business operational needs and requirements

Sections:
1- Internal and Direct Sales
2- Customer Service
3- Cash-Counter
4- Self Delivery
5- Marketing Unit
6- Decor and Merchandising Unit
7- Warehouse
8- Goods Selections
9- Recruitment and Training
10- I.T
11- offers, Sale, and Purchase Power

- scheduling and assigning employees; following up on work results.
- Maintains store staff by recruiting, selecting, orienting, and training employees.
- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
- Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Ensures availability of merchandise and services by approving contracts; maintaining inventories.
- Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
- Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
- Secures merchandise by implementing security systems and measures.
- Protects employees and customers by providing a safe and clean store environment.
- Maintains the stability and reputation of the store by complying with legal requirements.
- Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
- Contributes to team effort by accomplishing related results as needed.

Business Development Manager at Target Training & Consultancy
  • Kuwait - Al Kuwait
  • June 2010 to December 2011

TARGET, The place of
"Confidence, Power and Learning"

Personal Benefits:

==> 1- Direct Sales, 2- Sales Management - 3- Practical Training Customization, Developing Partnership Channels, Language of the business, the power of mySelf,

Responsibilities
o Building management team focused on achieving revenue goals and high customer satisfaction levels.
o Designed and implement programs that have improved operational efficiencies, profit margins, employee morale and sales revenues within diverse industries.

Specialties
o Management Skills, Managing People, Business Behavior, Managing Complexity, Organizational Cultures, Business Functions, Soft Skills trainer, IT Support skills.
o Managing and providing training needs solution for Both Sectors:
Public & Private.

Competencies
o Initiate marketing strategies and coordinate actions to influence the market
o Clarify goals and reach agreement maintaining the interests of all parties
o Proactively develops and improve products and services
o Ability to discuss strategic and sensitive issues
o Understands clients' needs
o Build and maintain excellent relationships with colleagues and clients

Tasks
o Set sales targets and define strategy to achieve these targets and to follow the set strategy punctually
o Manage the proposal development process and maintain the time-lines for the proposal teams
o Coordinate with sponsors concerning size, standards, conditions and timing of research
o Develop draft proposals based on team meetings and discussions
o Maintain the Business Development databases
o Support marketing activities, including trade/ scientific shows, mailings, etc
o Set the marketing plans and operations.

Showroom Manager at Banta Furniture East.
  • Kuwait - Al Farawaniyah
  • September 2009 to May 2010

i Had a very excited experience

Responsibilities:
Supervising 8 Unties:
- 1- Sales, 2- Customer Service, 3- Merchandising. 4- Cash-Counter, 5- Internal Marketing, 6- Recruitment, 7- Internal Store, 8 - Self Delivery.
- increase Purchase Power.
- Business And Individual Plans
- Managing people skills and abilities
- weekly reporting and meeting top management.
- Collection selection "imported Goods"
- Responsible for all aspects of employee performance, sales, operations and financial performance and implementing individual and team goals.
-Train and develop a high performing units team.
- Coordinate the operation of the showroom by establishing goals for sales consultants.
- Set objectives, plan, organize, and direct sales associates to meet objectives and maximize their potential.
- Assist sales consultants in the selling process whenever needed. Enhance the customer shopping experience by participating in the sales process.
- Perform additional functions that may be assigned at the discretion of management.
- Assign employees to specific duties.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Instruct staff on how to handle difficult and complicated sales

Actually, i have changed Banta to a new competitive ones within 6 Months.
it was my "initiative, Plan & Execution.

Assistant Manager-Sales & Project at Kiosk Technology System Co.
  • Kuwait - Al Kuwait
  • January 2006 to December 2007

. Developing a business plan and sales strategy for the best market study that ensures attainment of company sales goals and profitability.
• Responsible for the performance and development of the Account Executives.
• Prepares action plans by individuals as well as by team for effective search of sales leads and prospects.
• Initiates and coordinates development of action plans to penetrate new markets.
• Assists in the development and implementation of marketing plans as needed.
• Conducts one-on-one review with all Account Executives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Account Executive’s sales and activity performance.
• Provides timely feedback to senior management regarding performance.
• Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
• Maintains accurate records of all pricings, sales, and activity reports submitted by Account Executives.
• Creates and conducts proposal presentations and RFP responses.
• Assists Account Executives in preparation of proposals and presentations.
•Controls expenses to meet budget guidelines.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Recruits, tests, and hires Account Executives based on criteria agreed upon by senior management.

Trainer, Technical Support & Sales Executive at IMTS ( Institute of Management & Technical Studies)
  • Kuwait - Hawali
  • September 1999 to May 2005

Responsibilities
- Design and deliver training programmes in information and communications technology (ICT). In addition to their training skills
- carrying out training needs analyses;
- defining the skill-sets needed to perform different roles;
- carrying out performance assessments to determine the skills gaps between current and desirable learner skill levels;
- designing training programmes appropriate to the skills needed;
- developing an appropriate mix of formal and informal development activities;
- ensuring the learning environment and resources support learner needs;
- designing course materials and other documents such as handouts, manuals and exercises;
- preparing the learning environment and resources, including setting up IT equipment where appropriate;
- delivering training programmes in both a formal (e.g. a classroom) or informal (e.g. floor-walking) setting;
- supporting and coaching learners using learning technologies to deliver skills;
- evaluating the effectiveness of training programmes and learning outcomes;
- liaising with partners (e.g. external course providers, employers, examining bodies) to fulfill the skills needs of an organization;
- developing peer networks to keep abreast of current thinking;
- maintaining appropriate records of learner development and also resource allocation
.

Education

Diploma, Business Administration
  • at NOZA Management Development
  • June 2012
Diploma, Computer Science
  • at IMTS (Institute of Management & Technical Studies)
  • September 1999
Diploma, High Diploma in Information System
  • at Newcastle College/England
  • August 1999
Diploma, Programming Course
  • at Manara High College de Lebon
  • March 1995

"Q.Basic, Dos, C+/C++"

Specialties & Skills

Business Development
Sales Management
Soft Skills
MS Office tools
Expert in MS Office
IT Management
Soft Skills Training
Team Building & Managing
Leadership SKills
Professional Selling Skills
Serving Customers
Professional Presentation Skills

Languages

English
Expert
Arabic
Expert

Training and Certifications

Microsoft unfied communication (Certificate)
Date Attended:
February 2013
Valid Until:
February 2013
Symantec Security Sales Academy (Certificate)
Date Attended:
March 2013
Valid Until:
March 2013
Leadership Skills in Business (Certificate)
Date Attended:
September 2012
Valid Until:
October 2012
1. Processor Numbers 2. Processor Numbers 2 3. Processor Numbers 3 (Certificate)
Date Attended:
May 2005
Valid Until:
July 2005
Certified Customer Service (Certificate)
Date Attended:
September 2012
Valid Until:
October 2012
ICDL – International Computer Driver License (Certificate)
Date Attended:
November 2002
Valid Until:
November 2002
Understanding Your Customers to Drive Sales (Certificate)
Date Attended:
September 2012
Valid Until:
October 2012
1. Entertainment on the Go 2. Get ready for the Digital Home 3. The Power of Six (Certificate)
Date Attended:
May 2005
Valid Until:
July 2005
1. The Right Match 2. Trends in Mobile Notebook PC Computing. 3. Hyper-Threading Technology From Int (Certificate)
Date Attended:
May 2005
Valid Until:
July 2005
Computer A+ Technician & Technologies (Certificate)
Date Attended:
May 1998
Valid Until:
September 1999
1. Completing the Digital Home 2. Mobility-Performance For The Digital Home 3. In The Know (Certificate)
Date Attended:
May 2005
Valid Until:
July 2005
1. Intel Celeron Processors 2. Bring The Digital Experience Home 3. Meet The Family (Certificate)
Date Attended:
May 2005
Valid Until:
July 2005
Microsoft Office Expert 2002 XP (Certificate)
Date Attended:
December 2004
Valid Until:
December 2004
Train The Trainer (Certificate)
Date Attended:
September 2012
Valid Until:
September 2012