Credit Control Supervisor
Hayel Saeed Anam Group
Total years of experience :16 years, 11 Months
• Supervising the credit control team which includes nine branch accountants, four senior accountants & eighteen cashiers.
• Managing the AR overdue with customer’s portfolio from retails, wholesalers, key-accounts, and exports.
• Conduct credit checks on all customer, establish and manage limits
• Management and development of AR staff by transferring knowledge and engagement in improvement projects.
• Manage cash applications by making sure all cash receipts are applied timely & accurately.
• Assist in developing credit control standards, policies to minimize risk & fraud.
• Review, calculate bad debts provision & the related needed exemptions.
• Maintain an efficient process to ensure timely collections which includes alignment with the sales department in order the company achieves the targeted revenue.
• Review invoicing process closely as to ensure smooth collection process.
• Daily & Weekly reporting of invoicing totals/aging totals/cash receipts/invoice adjustments
Work closely with Clients, and create a client relationship with the top clients.
Manage the decision process on disconnecting customers when payments cannot be negotiated.
Manage complicated cash application issues; monitor & analyze collection trends & identify debt issues at an early stage for resolution.
Aid Regional Credit Managers in compilation of monthly credit control reporting; recommend any changes in country credit control tiering & mapping to improve efficiency.
Ensure actions from monthly business unit debt provisioning meetings are followed-up; ensure accounting for bad debts & provisioning comply with accounting standards.
Help regional implementation of Credit Control Global template & country adherence to it.
• Review customers credit limits, analyze new customers credit limits and manage the control environment for manufacturing to ensure compliance with company policies and procedures with total portfolio of USD 90 million.
• Manage the collection activities by collaborating with the various team members such as BD and operations to eliminate all obstacles creating disputes with our customers.
• Calculating DSO by Country, Customer, and Collector.
• Identify Disputes, assign resolver, report, by using FSCM and track customer complaints for services and invoicing.
• Reconciling AR balance against customer statements and reserves and identifying exposures.
• Calculating & analyzing potential bad debts on a monthly basis, and working on bad debts exceptions.
• Make end-to-end work scenarios clear and work on eliminating inefficiencies within the process
• Effectively leading and developing a team, by determining clear roles & responsibilities, identifying and driving development needs to ensure superior cash collection results.
•Maintain, update internal control documentation as is required in addition to a list of key contacts for each account
•Prepare and organize documentation necessary to collect payment
•Manage accounting transactions in support of the receivables process, including establishing and maintaining account reconciliations.
•Follow-up to ensure all actions are completed in order for payment to be made
• Professionally handle all incoming calls from customers including returning the calls and expediting requests in a timely manner.
•Manage the collection activities by collaborating with the various team members such as BD and operations to eliminate all obstacles creating disputes with our customers.
•Investigate, collect and analyze customers' invoices & disputed invoices.
•Review customers credit limits, analyze new customers credit limits and manage the control environment for manufacturing to ensure compliance with company policies and procedures.
• Maintain records of employee attendance, leave and overtime to calculate pay and benefit entitlements, using manual or computerized systems
• Prepare and verify statements of earnings for employees, indicating gross and net salaries and deductions such as taxes, union dues, garnishments and insurance and pension plans
• Prepare employee payments and benefit payments by cheques or electronic transfers
• Complete, verify and process forms and documentation for administration of benefits such as pension plans, leaves, share savings, employment and medical insurance.
• Provide information to employees on payroll matters, benefit plans and collective agreement provisions
• Compile statistical reports, statements, and summaries related to pay and benefits accounts
• Maintains personnel and pay records for County employees to ensure accurate integration of such records with the payroll and benefit systems.
• Recommends changes in payroll policies and procedures.
• Prepare outsourced employees payment by calculating the monthly basic, bonus, and overtime payments for every employee.
•Starting the implementation of conversion of the outsourced payroll employees to the vendor in charge for running the payroll and maintain a new system to track and debug errors in the conversion process.
•Develop and change the accounts payable processes within the company to minimize the purchase to pay cycle.
•Guide the employees responsible for entering the cost by giving trainings about the general ledgers to be used as per the description of the company chart of accounts.
•Reviewed vendors’ invoices for proper accounting treatment & payment
•Reviewed & handled expense reports & petty cash statements for reimbursement
•Handled monthly closing tasks such as cost accrual reports, bank reconciliation, pass-through reconciliation, down payments & deposits’ clearances
•Investigated vendors’ problems to ensure timely payments & high service quality
•Communicated extensively with Dubai Transaction Center for problem solving & troubleshooting
•Guided the team members to ensure procedures, company policies, & internal control measures are met & correctly applied during day-to-day work
•In charge as back up person for Treasury & Banking where responsible for Petty cash and communication with company bank for receivables checks and customers LGs.
•Billed customers for services and products sold
•Investigated and analyzed customers’ invoices and disputes’ statements
•Reviewed services and sales tickets with contracts for accurate customer billing
•Constructed a dependable link between operations & customers for extensive follow-up on invoices
•Acquiring clients to the bank for current accounts, and TDs
•Checking client account opening documentation and dealing directly with clients
•Investigating client enquiries and answering routine telephone, fax and email enquiries