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Whazel Rodriguez, Sales Assistant

Whazel Rodriguez

Sales Assistant·Alviero Martini Italian luxury brand

Kuwait

Bachelor's degree, Computer Management

Work experience

Total years of experience: 23 years, 5 months

Sales Assistant

April 2024 - Present

Alviero Martini Italian luxury brand

Al Kuwait, Kuwait

April 2024 - Present

• Ensure consistent after-sales service following company standards to uphold customer
satisfaction and loyalty, thereby reinforcing the brand image established during the initial
sale.
• Manage overall store operations to ensure optimal customer satisfaction and alignment with
the brand’s style and quality standards throughout the entire sales and after-sales process.
Capitalize on every customer interaction to promote the brand and its products effectively.
• Reorganize displayed products, ensure proper departmental presentation, and manage
inventory, maintaining awareness of assigned product stock counts in the warehouse to
optimize sales.
• Welcome and acknowledge regular customers, understand their needs, and enhance the
product range by demonstrating, recommending, and contextualizing available products to
enrich the customer experience.
• Ensure customer loyalty by collecting customer information and accurately entering it into
database, linking it to the sale for the future reference and personalized service.
Company industry:
Fashion Design
Job role:
Sales

Support Store In Charge

November 2022 - Present

Alyasra Fashion

Al Kuwait, Kuwait

November 2022 - Present

Greeting customers, responding to questions, improving engagement with
merchandise and providing outstanding customer service.
• Operating cash registers, managing financial transaction and balancing drawer
• Coach the team to deal with day to day conflict management
• Coordinating, organizing and planning daily production activities
• Flexibility and willingness to perform a variety of task to meet the needs of team and business
• To interpret and implement the organization's policies related to all resources utilized in providing an efficient store operation
Company industry:
Retail & Wholesale
Job role:
Sales

Sales Assistant

November 2020 - November 2022

Al Futtaim Group

Al Kuwait, Kuwait

November 2020 - November 2022

 Creates a sparkling clean and organized environment by maintaining store standards and cleanliness,
 Ensures that merchandise is presented in an appealing manner,
 Receives and unload new shipments,
 Keep shelves fully stocked with merchandise,
 Stay up to date with merchandise, especially new products,
 Determines customer’s needs and wants, and suggest and display the items,
 Provides efficient service at the cash wraps, offers gift cards, maintains cash wrap cleanliness, and captures customer information in the database.
Company industry:
Retail & Wholesale
Job role:
Sales

Guest Experiences Leader

September 2019 - October 2021

McDonald’s kuwait

Al Kuwait, Kuwait

September 2019 - October 2021

❖ Ensures to greet every guest upon arrival and welcome them into the restaurant.
❖ Encourage guests to use the kiosk and assist them with any concerns.
❖ Ensures to anticipate guests needs in order to achieve a stress-free environment.
❖ Engages in “check-backs”, intercepting almost every guests’ complaints.
❖ Deals with customer’s queries and concerns promptly in a efficient, accurate and timely manner.
❖ Create “WOW” moments for families and children using tools such as but not limited to balloons, colouring materials, kiddie cones and the like.
❖ Support dining room staff in ways to ensure that the dining area in spotless to provide customer satisfaction.
❖ Communicates with restaurant team to provide feedbacks and recommendations.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Customer Service Associate

January 2018 - September 2020

M.H Alshaya Company

Al Farawaniyah, Kuwait

January 2018 - September 2020

•Provides information on services that are being offered in the store.
• Assists customers so that they will have a good experience during their entire stay at the
store.
• Conducts daily checklist and inventory and keeps records up to date.
• Flexible enough to offer support at the different departments of the store.
•Sales Associate, Ticketing, Cash Handling, Receptionist Duties (Phone Handling, Emails, Handle Customer Inquiries).
Company industry:
Entertainment
Job role:
Sales

Remittance Processing Executive

February 2015 - February 2017

ORIENT EXCHANGE CO. (L.L.C)

Dubai, United Arab Emirates

February 2015 - February 2017

▪ Sorts, opens, prepares and distributes daily mail for Remittance
Services customers while consistently checking for effectiveness and
accuracy.
▪ Performs timely and accurate data entry for customers.
▪ Operating SYMEX System at high volumes and read rates.
▪ Verifying negotiability of checks through customer specific
instructions for processing
▪ Collaborate with internal and external business contact like Tie-ups
bank to resolve rejected items and questionable remittances. (i.e.
misapplied or un-posted funds, clarification of posting intentions, etc.)
▪ Direct customer contact as needed, due to questions related to
deposit amounts, file transmissions, etc
▪ Generate and review end-of-day reports balancing using SYMEX system
▪ Handle products recalls
▪ Serve visitors by greeting, welcoming, directing and announcing them
appropriately
▪ Answer, screen and forward any incoming phone calls while providing
basic information when needed
▪ Receive and sort daily mail/deliveries/couriers
▪ Perform other clerical receptionist duties such as filing, photocopying,
collating, faxing etc
Company industry:
Accounting
Job role:
Finance and Investment

Marketing Associate

November 2001 - September 2014

BANK OF THE PHILIPPINE ISLANDS

Philippines

November 2001 - September 2014

Corporate Banking Division
▪ Responsible for assisting the Relationship Manager/Account Officer in
the implementation of loan transactions and customer servicing
functions.
▪ Request checking with other department (appraisal, title verification,
trade checking, business checking, etc.) and collates the results for
evaluation of the RM/AO
▪ Prepares the documents needed to implement credit facilities.
▪ Monitor submission of document and insurance deficiencies by client
to ensure completeness of requirements, also maintains orderly files
of document for each account to facilitate monitoring.
▪ Prepares special requests of clients such as Statement of Account,
amortization schedules, interest payments.
▪ Prepares various requests to all units such as but not limited to partial
release of collaterals, collateral substitution, application/reapplication.
Company industry:
Banking
Job role:
Banking

Branch Teller

September 2012 - November 2013

BANK OF THE PHILIPPINE ISLANDS San Jose Del Monte

September 2012 - November 2013

Mangga Branch SJDM, Bulacan
•Balance currency, coin, and checks in cash drawers at end of the shifts, and calculate daily transactions using computers, calculators, or adding machine.
•Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
•Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
•Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
•Enter customers’ transactions into tellering system in order to record transactions and issue receipts.
•Count currency, coins and checks received, by piece count or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks.
Job role:
Customer Service and Call Center

Export

March 2012 - September 2012

BANK OF THE PHILIPPINE ISLANDS

Philippines

March 2012 - September 2012

Operation Department/Export Section
•Examine and inspect export documents to account for discrepancies to be relayed to client.
•Segregates processed documents for filing and for mailing to correspondent banks.
•Microfilm documents for future record retrieval.
•Monitor EBP/OBC maturing items and inform AOS for maturities.
•Handles inquiries regarding export negotiation item.
Company industry:
Banking
Job role:
Logistics and Transportation

Export

March 2011 - March 2012

March 2011 - March 2012

Section
•Encodes details of export LC received in IMEX system.
•Notifies client/beneficiary to claim at the counter to CSS.
•Forwards to local banks the non-negotiable copies of the Letter of Credit and the billing statement for letter of credit bring advised through other banks.
•Prepares/issues checks to other banks (for the advising fee) upon receipt of notice of export Letter of Credit pick up.
•Prepares cable to the issuing bank for purposes of inquiries and obtaining additional information related to the export LCs
Job role:
Logistics and Transportation

Order processor

January 2009 - March 2011

Bose (Eleksis Marketing Corporation)

Philippines

January 2009 - March 2011

▪ Data Encoding
▪ Filing of document/s
▪ Responsible of making sales invoice for dealer.
▪ Follow-up calls and fax for different dealer’s past due.
▪ Check Items for delivery, pull-outs and for transfer.
Company industry:
Retail & Wholesale
Job role:
Purchasing and Procurement

Human Resource Department

April 2007 - June 2007

ABS – CBN Broadcasting Corporation

April 2007 - June 2007

the completeness and alphabetically file the application of the leaves and absences of the employees
•Generate lists of members for Meralco Savings and Loan Cooperative
•Routing confidential papers to company officers
Company industry:
Media Production
Job role:
Human Resources and Recruitment

Education

Trinity University of Asia Quezon City

March 2008

March 2008

Bachelor's degree, Computer Management

National College of Business and Arts

March 2005

March 2005

Bachelor's degree, Computer Management

United Arab Emirates

Trinity University of Asia

March 2004

March 2004

Bachelor's degree, Computer Management

Philippines

Skills

Administrative
Expert
Administrative
Expert
Bookkeeping
Expert
Bookkeeping
Expert
Banking
Expert
Banking
Expert
Customer Service
Expert
Customer Service
Expert
Management
Expert
Management
Expert
SALES
Expert
SALES
Expert
CLOSING
Expert
CLOSING
Expert
CONCEPT DEVELOPMENT
Expert
CONCEPT DEVELOPMENT
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DOCUMENTATION
Expert
DOCUMENTATION
Expert
FILE MANAGEMENT
Expert
FILE MANAGEMENT
Expert
FUNDS
Expert
FUNDS
Expert
IMAGING
Expert
IMAGING
Expert
LOGISTICS
Expert
LOGISTICS
Expert
MICROSOFT WINDOWS
Expert
MICROSOFT WINDOWS
Expert

Languages

English
Expert

Training and Certifications

Certifications
Basic Food Safety
Jul 2019
Show credentials