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تم إلغاء حظر المستخدم بنجاح
Whazel Rodriguez, Sales Assistant

Whazel Rodriguez

Sales Assistant·Alviero Martini Italian luxury brand

الكويت

بكالوريوس, Computer Management

الخبرة العملية

مجموع سنوات الخبرة: 23 سنوات, 5 أشهر

Sales Assistant

أبريل 2024 - حتى الآن

Alviero Martini Italian luxury brand

الكويت، الكويت

أبريل 2024 - حتى الآن

• Ensure consistent after-sales service following company standards to uphold customer
satisfaction and loyalty, thereby reinforcing the brand image established during the initial
sale.
• Manage overall store operations to ensure optimal customer satisfaction and alignment with
the brand’s style and quality standards throughout the entire sales and after-sales process.
Capitalize on every customer interaction to promote the brand and its products effectively.
• Reorganize displayed products, ensure proper departmental presentation, and manage
inventory, maintaining awareness of assigned product stock counts in the warehouse to
optimize sales.
• Welcome and acknowledge regular customers, understand their needs, and enhance the
product range by demonstrating, recommending, and contextualizing available products to
enrich the customer experience.
• Ensure customer loyalty by collecting customer information and accurately entering it into
database, linking it to the sale for the future reference and personalized service.

مجال الشركة:
تصميم الأزياء
الدور الوظيفي:
المبيعات

Support Store In Charge

نوفمبر 2022 - حتى الآن

Alyasra Fashion

الكويت، الكويت

نوفمبر 2022 - حتى الآن

Greeting customers, responding to questions, improving engagement with
merchandise and providing outstanding customer service.
• Operating cash registers, managing financial transaction and balancing drawer
• Coach the team to deal with day to day conflict management
• Coordinating, organizing and planning daily production activities
• Flexibility and willingness to perform a variety of task to meet the needs of team and business
• To interpret and implement the organization's policies related to all resources utilized in providing an efficient store operation

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
المبيعات

Sales Assistant

نوفمبر 2020 - نوفمبر 2022

Al Futtaim Group

الكويت، الكويت

نوفمبر 2020 - نوفمبر 2022

 Creates a sparkling clean and organized environment by maintaining store standards and cleanliness,
 Ensures that merchandise is presented in an appealing manner,
 Receives and unload new shipments,
 Keep shelves fully stocked with merchandise,
 Stay up to date with merchandise, especially new products,
 Determines customer’s needs and wants, and suggest and display the items,
 Provides efficient service at the cash wraps, offers gift cards, maintains cash wrap cleanliness, and captures customer information in the database.

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
المبيعات

Guest Experiences Leader

سبتمبر 2019 - أكتوبر 2021

McDonald’s kuwait

الكويت، الكويت

سبتمبر 2019 - أكتوبر 2021

❖ Ensures to greet every guest upon arrival and welcome them into the restaurant.
❖ Encourage guests to use the kiosk and assist them with any concerns.
❖ Ensures to anticipate guests needs in order to achieve a stress-free environment.
❖ Engages in “check-backs”, intercepting almost every guests’ complaints.
❖ Deals with customer’s queries and concerns promptly in a efficient, accurate and timely manner.
❖ Create “WOW” moments for families and children using tools such as but not limited to balloons, colouring materials, kiddie cones and the like.
❖ Support dining room staff in ways to ensure that the dining area in spotless to provide customer satisfaction.
❖ Communicates with restaurant team to provide feedbacks and recommendations.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

Customer Service Associate

يناير 2018 - سبتمبر 2020

M.H Alshaya Company

الفراوانية، الكويت

يناير 2018 - سبتمبر 2020

•Provides information on services that are being offered in the store.
• Assists customers so that they will have a good experience during their entire stay at the
store.
• Conducts daily checklist and inventory and keeps records up to date.
• Flexible enough to offer support at the different departments of the store.
•Sales Associate, Ticketing, Cash Handling, Receptionist Duties (Phone Handling, Emails, Handle Customer Inquiries).

مجال الشركة:
الترفيه
الدور الوظيفي:
المبيعات

Remittance Processing Executive

فبراير 2015 - فبراير 2017

ORIENT EXCHANGE CO. (L.L.C)

دبي، الإمارات العربية المتحدة

فبراير 2015 - فبراير 2017

▪ Sorts, opens, prepares and distributes daily mail for Remittance
Services customers while consistently checking for effectiveness and
accuracy.
▪ Performs timely and accurate data entry for customers.
▪ Operating SYMEX System at high volumes and read rates.
▪ Verifying negotiability of checks through customer specific
instructions for processing
▪ Collaborate with internal and external business contact like Tie-ups
bank to resolve rejected items and questionable remittances. (i.e.
misapplied or un-posted funds, clarification of posting intentions, etc.)
▪ Direct customer contact as needed, due to questions related to
deposit amounts, file transmissions, etc
▪ Generate and review end-of-day reports balancing using SYMEX system
▪ Handle products recalls
▪ Serve visitors by greeting, welcoming, directing and announcing them
appropriately
▪ Answer, screen and forward any incoming phone calls while providing
basic information when needed
▪ Receive and sort daily mail/deliveries/couriers
▪ Perform other clerical receptionist duties such as filing, photocopying,
collating, faxing etc

مجال الشركة:
المحاسبة
الدور الوظيفي:
التمويل والإستثمار

Marketing Associate

نوفمبر 2001 - سبتمبر 2014

BANK OF THE PHILIPPINE ISLANDS

الفلبين

نوفمبر 2001 - سبتمبر 2014

Corporate Banking Division
▪ Responsible for assisting the Relationship Manager/Account Officer in
the implementation of loan transactions and customer servicing
functions.
▪ Request checking with other department (appraisal, title verification,
trade checking, business checking, etc.) and collates the results for
evaluation of the RM/AO
▪ Prepares the documents needed to implement credit facilities.
▪ Monitor submission of document and insurance deficiencies by client
to ensure completeness of requirements, also maintains orderly files
of document for each account to facilitate monitoring.
▪ Prepares special requests of clients such as Statement of Account,
amortization schedules, interest payments.
▪ Prepares various requests to all units such as but not limited to partial
release of collaterals, collateral substitution, application/reapplication.

مجال الشركة:
البنوك
الدور الوظيفي:
البنوك

Branch Teller

سبتمبر 2012 - نوفمبر 2013

BANK OF THE PHILIPPINE ISLANDS San Jose Del Monte

سبتمبر 2012 - نوفمبر 2013

Mangga Branch SJDM, Bulacan
•Balance currency, coin, and checks in cash drawers at end of the shifts, and calculate daily transactions using computers, calculators, or adding machine.
•Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
•Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
•Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
•Enter customers’ transactions into tellering system in order to record transactions and issue receipts.
•Count currency, coins and checks received, by piece count or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks.

الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Export

مارس 2012 - سبتمبر 2012

BANK OF THE PHILIPPINE ISLANDS

الفلبين

مارس 2012 - سبتمبر 2012

Operation Department/Export Section
•Examine and inspect export documents to account for discrepancies to be relayed to client.
•Segregates processed documents for filing and for mailing to correspondent banks.
•Microfilm documents for future record retrieval.
•Monitor EBP/OBC maturing items and inform AOS for maturities.
•Handles inquiries regarding export negotiation item.

مجال الشركة:
البنوك
الدور الوظيفي:
النقل والخدمات اللوجستية

Export

مارس 2011 - مارس 2012

مارس 2011 - مارس 2012

Section
•Encodes details of export LC received in IMEX system.
•Notifies client/beneficiary to claim at the counter to CSS.
•Forwards to local banks the non-negotiable copies of the Letter of Credit and the billing statement for letter of credit bring advised through other banks.
•Prepares/issues checks to other banks (for the advising fee) upon receipt of notice of export Letter of Credit pick up.
•Prepares cable to the issuing bank for purposes of inquiries and obtaining additional information related to the export LCs

الدور الوظيفي:
النقل والخدمات اللوجستية

Order processor

يناير 2009 - مارس 2011

Bose (Eleksis Marketing Corporation)

الفلبين

يناير 2009 - مارس 2011

▪ Data Encoding
▪ Filing of document/s
▪ Responsible of making sales invoice for dealer.
▪ Follow-up calls and fax for different dealer’s past due.
▪ Check Items for delivery, pull-outs and for transfer.

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
المشتريات

Human Resource Department

أبريل 2007 - يونيو 2007

ABS – CBN Broadcasting Corporation

أبريل 2007 - يونيو 2007

the completeness and alphabetically file the application of the leaves and absences of the employees
•Generate lists of members for Meralco Savings and Loan Cooperative
•Routing confidential papers to company officers

مجال الشركة:
الإنتاج الإعلامي
الدور الوظيفي:
الموارد البشرية والتوظيف

التعليم

Trinity University of Asia Quezon City

مارس 2008

مارس 2008

بكالوريوس، Computer Management

National College of Business and Arts

مارس 2005

مارس 2005

بكالوريوس، Computer Management

الإمارات العربية المتحدة

Trinity University of Asia

مارس 2004

مارس 2004

بكالوريوس، Computer Management

الفلبين

Skills

Administrative
Expert
Administrative
Expert
Bookkeeping
Expert
Bookkeeping
Expert
Banking
Expert
Banking
Expert
Customer Service
Expert
Customer Service
Expert
Management
Expert
Management
Expert
SALES
Expert
SALES
Expert
CLOSING
Expert
CLOSING
Expert
CONCEPT DEVELOPMENT
Expert
CONCEPT DEVELOPMENT
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DOCUMENTATION
Expert
DOCUMENTATION
Expert
FILE MANAGEMENT
Expert
FILE MANAGEMENT
Expert
FUNDS
Expert
FUNDS
Expert
IMAGING
Expert
IMAGING
Expert
LOGISTICS
Expert
LOGISTICS
Expert
MICROSOFT WINDOWS
Expert
MICROSOFT WINDOWS
Expert

اللغات

الانجليزية
متمرّس

التدريب و الشهادات

الشهادات
Basic Food Safety