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Whitney Ayansola, Client Services & Administrative Support

Whitney Ayansola

Client Services & Administrative Support·N.R. Legal Services P.C.

Canada

Diploma, Paralegal

Work experience

Total years of experience: 3 years, 5 months

Client Services & Administrative Support

January 2025 - Present

N.R. Legal Services P.C.

Ontario, Canada

January 2025 - Present

• Supported client intake, file management, and administrative coordination for accident benefits and tribunal
matters.
• Drafted documents, coordinated meetings, and communicated with clients and external professionals.
• Investigated claims, reviewed applications, and ensured compliance with confidentiality and privacy
regulations.
• Maintained organized tracking systems and contributed to overall case workflow efficiency.

Company industry:
Law Firm

Crisis Line Representative

January 2024 - January 2025

Durham Crisis Centre

Ontario, Canada Remote

January 2024 - January 2025

• Provided compassionate and confidential support to clients in crisis.
• Coordinated referrals and follow-ups with community partners and agencies.
• Maintained accurate documentation and records.
• Strengthened communication and interpersonal skills through crisis resolution and client support.

Company industry:
Call Centers & Customer Care Outsourcing

Virtual Assistant (Remote)

January 2023 - January 2025

Cloudstaff

Abucay, Philippines Remote

January 2023 - January 2025

• Managed calendars, scheduling, and candidate communication for multiple clients.
• Handled confidential information and drafted correspondence.
• Assisted with recruitment and HR documentation.
• Maintained reports, spreadsheets, and records to support efficient workflow.

Company industry:
Business Support Services

Education

Centennial College

August 2025

August 2025

Diploma, Paralegal

Canada

Federal University Lokoja

January 2022

January 2022

Bachelor's degree, International Relations

Nigeria

Skills

ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
CLIENT CONFIDENTIALITY
Intermediate
CLIENT CONFIDENTIALITY
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LEGAL SUPPORT
Intermediate
LEGAL SUPPORT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate

Training and Certifications

Certifications
Cybersecurity Awareness File Management
Indigenous
Alternative Dispute Resolution (ADR)