Business Development Manager
American Dental Clinic
Total years of experience :14 years, 3 Months
American Dental Clinic
Business Development Manager. Responsible for managing all operational aspects within a specified practice to achieve excellent customer service, quality, cost, and delivery performance in line with Clinic strategy, goals and values.
Responsibilities:
People
Employee Relations & managing conflict
Attending to grievances and disciplinary issues
Encourage effective teamwork approach across practice
Managing absence & sickness of staff and dentists
Staff performance management (Nurse/Attendant & Reception)
Customer Service
Ensure practice cleanliness
Actively manage complaints
Manage waiting times for patient appointments to be minimum possible
Manage telephone answering within guidelines
Obtain & review patient feedback via patient survey as per procedure
Staff performance management (Nurse/Attendant & Reception)
Managerial and Financials
Practice Meeting (as necessary minimum bi-monthly) with all practice staff Including dentists
Effectively balance people, operational and activity requirements
Manage appointment book and practice recall system
Coordinate with the Account Dept.
Additional Responsibilities:
Handling receivable accounts. Calling and follow with patients with huge liabilities in order to obtain payments and clear their dues.
Prepare and mail Reminder Letters.
.Follow up complaints received from patient and ensures that they would be provided with a proper solution.
Meet patients requiring financial arrangements plan for their treatments.
Relationship Manager - Mortgage Collections
July 2009 - Oct 2011
Standard Chartered Bank (Dubai-UAE)
• Conducting customer negotiations and devising restructuring plans, reviewing customer financials and executing rental arrangements.
• Monitoring risky customers and starting pre emptive measures on accounts.
• Liaison with litigation and foreclosure teams, negotiating out of court settlements and terms.
• Recently implemented multiple liability consolidation and property swap deals with developers to protect value of assets.
• Call and meet with customers in order to regularize their accounts
• Assist all defaulters facing financial stress with a Re-Schedule scheme to help them maintain a good repayment record throughout the loan tenor.
• Co-ordinate with the field collectors to initiate visits and investigate about the customer's current status (being jobless or changed job, in case of self employed make sure his business is still running)
• Preparing police case file against delinquent non paying customers.
• Co-ordinate with the credit and operation department to obtain new offer letters against the existing mortgage loan for the customers who are facing financial difficulties, in order to regularize their future payments.
• Handling customer's complaints related to their mortgage loan account.
• Consistently achieved targets set by the management on monthly basis.
Mortgage Consultant March 2008 - Dec 2008
Hamptons International - Dubai
• Direct daily interaction with clients and investors
• Achieve sales targets set by management and create attractive proposals and packages
• Handling the client's inquiries and Mortgage applications
• Processing the deal with the banks throughout its different transactions: • Application (documents, and bank application based on the client's profile)
• Credit approval (follow up with the lender in order to issue the approval on time)
• Property valuation (coordinating with the Valuation dept with regards to any valuation report)
• Transfer & Registration of Property.
Mortgage Loan Officer. Housing Loan Department Dec 2006 - Feb 2008
Arab Bank PLC - Dubai
• Implement plans set by leadership for achieving bank wide Retail sales, fee income, and service goals
• Developing markets potentials to increase the penetration level of the Bank
• Keeping track of the market's latest offers related to the mortgage business
• Consistently achieved targets set by the management on monthly basis.
• Processing the deal throughout its different transactions:
a. Application
b. Credit approval (coordinating with the credit dept with regards to any additional documentation, and ensure that the approval letter is issued on time)
c. Property evaluation (dealing directly with the Valuator in order to produce the valuation report on time)
d. Account opening
e. Transfer of mortgage (different developers, such as Emaar, Union Properties, Damac, Nakheel)
f. Coordinating with different departments for effective cliental service.
Auto Loan - Retail Banking
Arab Bank plc Sept 2004 - Dec. 14 2006
• Contributing in new products launch and promotions across all branches
• Implement plans set by leadership for achieving bank wide Retail sales, fee income, and service goals
• developing & maintaining positive relationship with key Dealers & customers
• Coordinating between the showroom and customers.
• Maintaining all the documents and applications related to the loans
• Consistently exceeded Sales, daily, monthly targets. Achieved sales revenue target as set and agreed with the Sales Manager.
• Maintain the ongoing relation with the vendors and the Showroom Sales Managers to maintain the required business flow.
• Completing the Business transactions from opening the account, till case disbursal.
• Keeping Track of the market's latest offers related to the Auto Loan Business to improve our product and services.
Hadaf Al-Khaleej Debt Collection - Sharjah June 2001 - Nov 2003
Part of Gulf Target Group Of Companies, (Gobash Group), specialized in recovery and legal Consultation, legal representatives for different local and International banks within the UAE.
Collection & Recovery
• Handling Hard Core cases transferred from different banks.
• Coordinating with different departments in order to finalize a reasonable agreement between the debtor and the bank.
• Coordinating with the legal department in case if any legal action is required.
Gulf Finance Corporation, Dubai Oct 1998 - May 2001
A share holding company specialized in Auto finance for corporate and individual applicants.
• Contributing in new products launch and promotions across all branches
• Implement plans set by leadership for achieving bank wide Retail sales, fee income, and service goals
• developing & maintaining positive relationship with key Dealers & customers
• Coordinating between the showroom and customers.
• Maintaining all the documents and applications related to the loans
• Consistently exceeded Sales, daily, monthly targets. Achieved sales revenue target as set and agreed with the Sales Manager.
• Maintain the ongoing relation with the vendors and the Showroom Sales Managers to maintain the required business flow.
• Completing the Business transactions from opening the account, till case disbursal.
• Keeping Track of the market's latest offers related to the Auto Loan Business to improve our product and services.
Customer Service Representative May 1997 - Sep 1998
Mashreq Bank PLC - Retail Banking Dubai
• Attending customer's inquiries
• Account opening
• Selling retail products such as Personal Loan and Credit Cards
• Coordinating with different departments for effective cliental service
Tele Sales Agent (Call Center) Nov 1996 - Apr 1997
Mashreq Bank PLC - Retail Banking Dubai
• Handling customer's inquiries on Toll Free Lines
• Selling Bank Products Via Tele-Banking
• Coordinating with different departments for effective cliental service
• Handling opening and closing accounts over the Toll Free Lines.
1985 Lebanese Baccalaureate part II, College Cadmous
1984 Executive Secretary Diploma. Lebanese Technical School
