Program Manager
Westpac
Total years of experience :21 years, 6 Months
Working to Group Treasurer delivering high profile remediation program following Australian Prudential Regulatory Authority action following breaches in liquidity standards. Delivering significant change in liquidity calculation and reporting across the Treasury area, implementing changes in products and control processes to prevent future breaches. Working closely with KPMG and the Australian regulatory to ensure appropriate resolutions and removal of net cash outflow overlay.
Also delivering risk governance programs covering liquidity risk and capital adequacy and APS117 Interest Rate in the Banking Book compliance program.
Collaborating with SWIFT, the Reserve Bank and High Value Clearing System (HVCS) member banks to ensure all participants migrate all HVCS clearing and associated settlement messages to ISO 20022 standard. Consulting with participants on message usage guidelines and agreeing market practice. Documenting Back Office Requirements. Managing subject matter expert working groups to ensure participants' back-office systems and processes are compliant with ISO 20022 format.
Portfolio Manager
Collaborating with senior business partners to develop change and governance framework, developing change roadmaps and realising investment benefits to deliver on the Bank strategy. Developing business cases and gaining Executive and Finance approval. Coaching Agile Tribes to execute effectively, maturing capabilities and measuring performance against KPIs. Managing strategic delivery of business benefits to Delivery Tribes supporting Customer & Payment Operations, Risk, Legal, Compliance, Wholesale and Data Analytics, significantly increasing revenue, reducing risk scores, delivering benefits to deliver on Bank-wide strategy.
Senior Program Manager
Delivery of Global KYC program, improving due diligence rates, executing remediation programs, onboarding processes and compliance to Dutch Central Bank and AUSTRAC standards.
Management of ground-breaking New Payments Platform (NPP) implementation program delivering real time payments functionality to customers across Australia in partnership with 80+ other authorised deposit taking institutions.
Management of replacement of enterprise-wide fraud system.
Delivery of mortgage acquisition tool to improve customer application experience and service level.
Improved customer identification pass rates from 40% to 85%+, halving associated costs and slashing onboarding attrition rates with implementation of new tool and processes.
Management of change program to comply with AUSTRAC Anti-Money Laundering Act and APRA’s Financial Claim Scheme.
Other customer improvement initiatives to reduce Operational overheads, automation of customer correspondence and collections processes.
Overall responsibility for delivery of business-driven initiatives to meet needs of Corporate & Institutional Banking business strategies.
Management of end-to-end implementation of equity derivatives business line and multiple new products which increased Capital Markets’ business profitability.
Dramatically reduced operational risk and operating costs by managing migration of corporate lending deals to global platform and decommissioning legacy system.
Management of acquisition of Alleasing Finance Pty asset finance business and transformation of people and systems.
Delivered implementation of Temenos T24 core banking platform, adding functionality from legacy Treasury system and improving Operations ability to support clients.
Improved accuracy of risk reporting by enhancing transfer pricing and basis risk reporting into daily risk reporting suite.
Improvement of customer offering by implementing online FX platform, new market risk and liquidity reporting, delivery of change to comply with Basel 2 and 3, National Consumer Credit Code, PPSR (Personal Property Security Register), AUSTRAC Anti-Money Laundering and Counter Terrorism Funding.
Coordination of Royal Bank of Scotland integration of Ulster Bank and First Active technology platforms.
Delivery of time and motion study report on Irish branches with recommendation to close rural branches facilitating cost savings in excess of £10 million.
Delivery of bespoke Private Bank offering to high net worth clients encompassing investment and wealth management products and relationship management.
Globally recognised Project Management Professional (PMP) qualification
UK project management qualification