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William alashkar, Operations Manager

William alashkar

Operations Manager·Adyaf Gulf Company (Madeleine Restaurant & Boutique)

Saudi Arabia

Diploma, Diploma in computer Engineering Software

Work experience

Total years of experience: 14 years, 1 months

Operations Manager

August 2024 - Present

Adyaf Gulf Company (Madeleine Restaurant & Boutique)

Riyadh, Saudi Arabia

August 2024 - Present

Manage 8 locations across Riyadh and Eastern Province.
Led monthly sales analysis to adapt menu offerings to market trends.
Developed strategic delivery aggregator partnerships and marketing plans.
Oversaw P&L and inventory systems; submitted monthly performance reports.
Optimized staffing levels in boutiques and kitchens, reducing overhead.
Collaborated on event planning with culinary teams.

Company industry:
Food & Beverage Production

Area Operations Manager

August 2022 - July 2023

Al Ghalia Trading Co (Lilou Artisan Patisserie).

Riyadh, Saudi Arabia

August 2022 - July 2023

Directed operations for multiple boutique locations.
Conducted business reviews and implemented brand initiatives.
Ensured compliance with regulatory and company standards.
Enhanced profitability through store development and performance analysis.
Built executive relationships with stakeholders and decision-makers.

Company industry:
Food & Beverage Production

Boutique Manager

August 2021 - July 2022

Al Ghalia Trading Co. (Lilou Artisan Patisserie).

Riyadh, Saudi Arabia

August 2021 - July 2022

Led the highest-performing branch in Riyadh.
Improved delivery operations and customer service flow.
Achieved 10% cost reduction through staffing efficiency.
Conducted interviews and onboarding sessions for new staff.
Managed campaign packaging and logistics across KSA branches.

Company industry:
Food & Beverage Production

Restaurant Manager

March 2018 - June 2021

Adyaf Gulf Company (Madeleine Restaurant & Boutique)

Riyadh, Saudi Arabia

March 2018 - June 2021

Oversaw performance of Riyadh and Khobar branches, achieving a 10% YoY profit increase.
Implemented SOPs and training calendars company-wide.
Reduced staffing by 6% through resource planning.
Played key role in recruitment as committee member.
Developed sales and marketing initiatives.
Led delivery aggregator partnerships.
Trained and supported team members in service excellence.

Company industry:
Food & Beverage Production

Pre-Opening Outlet Manager

March 2016 - February 2018

Al Hala Al Fakher Co. (Montreux Brand)

Riyadh, Saudi Arabia

March 2016 - February 2018

Led pre-opening operations for new upscale café brand.
Developed SOPs, training programs, and opening plans.
Coordinated with contractors to meet opening deadlines.
Negotiated with suppliers for cost-efficient procurement.
Implemented inventory and store management systems.
Created pricing strategies aligned with brand vision.

Company industry:
Food & Beverage Production

Assistant Restaurant Manager

April 2013 - February 2016

Mira Foods Co. (Lusin Restaurant)

Riyadh, Saudi Arabia

April 2013 - February 2016

Oversaw restaurant operations in Centria Mall location.
Delivered fine dining experiences in line with brand expectations.
Managed paperwork and compliance reporting.
Designed staff schedules and managed labor cost.
Supported FOH and BOH operations.
Spearheaded training and team performance management.
Enhanced guest satisfaction and loyalty programs.

Company industry:
Food & Beverage Production

Head Waiter

April 2011 - March 2013

Mira Foods Co. (Lusin Restaurant)

Riyadh, Saudi Arabia

April 2011 - March 2013

Delivered exceptional guest service in a high-end setting.
Took customer orders and managed billing processes.
Trained junior waitstaff on service standards.
Resolved customer complaints and escalated feedback.
Managed table sections and optimized turnover.
Promoted upselling and menu knowledge.

Company industry:
Food & Beverage Production

Education

Damascus, Syria

October 2024

October 2024

Diploma, Diploma in computer Engineering Software

Syria

Damascus University

January 2010

January 2010

Bachelor's degree, Diploma in Computer Engineering

Syria

Skills

Communications
Expert
Communications
Expert
Sales
Expert
Sales
Expert
Menu Development
Expert
Menu Development
Expert
Development
Expert
Development
Expert
Food Retail
Expert
Food Retail
Expert
BILLING
Expert
BILLING
Expert
Leadership
Expert
Leadership
Expert
Marketing
Expert
Marketing
Expert
Business Development
Expert
Business Development
Expert
Operation
Expert
Operation
Expert
MARKET REQUIREMENTS DOCUMENTS
Intermediate
MARKET REQUIREMENTS DOCUMENTS
Intermediate
MARKETING PLANNING
Intermediate
MARKETING PLANNING
Intermediate
BUDGETING
Intermediate
BUDGETING
Intermediate
FORECASTING
Intermediate
FORECASTING
Intermediate
PROFIT AND LOSS P&L MANAGEMENT
Intermediate
PROFIT AND LOSS P&L MANAGEMENT
Intermediate
COMPLIANCE RISK
Intermediate
COMPLIANCE RISK
Intermediate
ORGANISATIONAL POLICIES
Intermediate
ORGANISATIONAL POLICIES
Intermediate
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
PATISSERIE
Expert
PATISSERIE
Expert
MISE EN PLACE
Expert
MISE EN PLACE
Expert
FOODS
Expert
FOODS
Expert
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
ACCOUNTABILITY
Intermediate
ACCOUNTABILITY
Intermediate
Using the reservation system
Expert
Using the reservation system
Expert
 using POS (Transighte )
Expert
 using POS (Transighte )
Expert
 Using Revel system
Intermediate
 Using Revel system
Intermediate
Using enterprise resources planing system
Expert
Using enterprise resources planing system
Expert
Microsoft (word ,excel , PowerPoint)
Expert
Microsoft (word ,excel , PowerPoint)
Expert
Using Pixel points system
Expert
Using Pixel points system
Expert
communication
Expert
communication
Expert
Customer Service
Expert
Customer Service
Expert
Project Management
Expert
Project Management
Expert
Administration
Expert
Administration
Expert
Training
Intermediate
Training
Intermediate
Food Safety
Expert
Food Safety
Expert
Restaurants Management
Expert
Restaurants Management
Expert
Sales
Expert
Sales
Expert
Catering
Intermediate
Catering
Intermediate
Training Plans
Intermediate
Training Plans
Intermediate
Organization
Expert
Organization
Expert
FOOD AND BEVERAGE MANAGEMENT
Intermediate
FOOD AND BEVERAGE MANAGEMENT
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
PROFITABILITY ANALYSIS
Intermediate
PROFITABILITY ANALYSIS
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate
Menu Development
Expert
Menu Development
Expert
Development
Expert
Development
Expert
Food Retail
Expert
Food Retail
Expert

Languages

English
Expert
Arabic
Expert

Training and Certifications

Certifications
Negotiation Skills Training
Intermediate Food Hygiene
Intermediate Food Hygiene (BOEKER) Diplomat of Computer Engineering
Negotiating Skills training course
ICDL
Mar 2010

Training
Hacap
Boeker
English coarse
Wall street

Hobbies

  • الرياضة