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تم إلغاء حظر المستخدم بنجاح
وليم الأشقر, Operations Manager

وليم الأشقر

Operations Manager·Adyaf Gulf Company (Madeleine Restaurant & Boutique)

المملكة العربية السعودية

دبلوم, Diploma in computer Engineering Software

الخبرة العملية

مجموع سنوات الخبرة: 14 سنوات, 7 أشهر

Operations Manager

مايو 2024 - حتى الآن

Adyaf Gulf Company (Madeleine Restaurant & Boutique)

الرياض، المملكة العربية السعودية

مايو 2024 - حتى الآن

• Manage 8 locations across Riyadh and Eastern Province.
• Led monthly sales analysis to adapt menu offerings to market trends.
• Develop the menu to suit the current market requirements, analyze sales on a monthly basis, and take
appropriate action.
• Developed strategic delivery aggregator partnerships and marketing plans.
• Manage P&L and Inv system and make monthly reports for the owner about the performance of the brand
• Optimized staffing levels in boutiques and kitchens, reducing overhead.
• Set marketing plan with the marketing team
• Developed the company standard operating policies
• Hire staff, coach and train
مجال الشركة:
إنتاج الأغذية والمشروبات

Area Operations Manager

أغسطس 2022 - سبتمبر 2023

Al Ghalia Trading Co (Lilou Artisan Patisserie).

الرياض، المملكة العربية السعودية

أغسطس 2022 - سبتمبر 2023

• Directed operations for multiple boutique locations.
• Conducted business reviews and implemented brand initiatives.
• Ensured compliance with regulatory and company standards.
• Enhanced profitability through store development and performance analysis.
• Communicates clearly, concisely and accurately to ensure effective operations at the stores level.
• Creates implementation plans to support execution of Concept initiatives to achieve both operational
excellence and business results. Follows up consistently to ensure accountability to plans
• Ensures staff adheres to legal and operational compliance requirements.
• Increases sales and profitability through store development. Develops relationships with key decision
makers.
• Evaluates customer objectives and provides solutions to generate add-on sales and profits.
• Reviews store environments to identify problems, concerns and opportunities for improvement in order to
provide consultation and coaching to the store management team to act and achieve operational excellence.
• Unitizes existing tools and analyzes financial reports to identify and address trends and issues.
مجال الشركة:
إنتاج الأغذية والمشروبات

Boutique Manager

أغسطس 2021 - يوليو 2022

Al Ghalia Trading Co. (Lilou Artisan Patisserie).

الرياض، المملكة العربية السعودية

أغسطس 2021 - يوليو 2022

• Led the highest-performing branch in Riyadh.
• Improved delivery operations and customer service flow.
• Achieved 10% cost reduction through staffing efficiency.
• Conducted interviews and onboarding sessions for new staff.
• Managed campaign packaging and logistics across KSA branches
• Managed the delivery aggregators in order to increase the sales and profit
• Developed the operation of the boutique to have easy way to serve the costumer
• Manage and lead the P&L in order to increase the profit and reduce the cost
• Implement the manning for the Boutique and reduce the number of the staff around 18 %
• Delegate tasks and accountabilities
• Being member of the B2B department and work to improve the performance of the staff
• Follow up and train the supervisor to have the highest rate of the mystery shopper
مجال الشركة:
إنتاج الأغذية والمشروبات

Restaurant Manager

مارس 2018 - يوليو 2021

Adyaf Gulf Company (Madeleine Restaurant & Boutique)

الرياض، المملكة العربية السعودية

مارس 2018 - يوليو 2021

• Responsible for high performing Khobar & Riyadh restaurants with good number of sales and year on year profit
increase of 10 % in 2019
• Managed across multiple locations - including Riyadh restaurant and Boutique
• Managed the delivery aggregators in order to increase the sales and profit
• Developed the company standard operating policies
• Creating a training plan, training calendar, and follow up the training method with the trainers
• Implement the manning for the restaurants and reduce the number of the staff around 12%
• Responsible for interviewing, recruitment and orientation trainings for the new staff, as being member of the
recruitment committee for the company.
• Achieved a series of initiatives to increase employee productivity.
• Delegate tasks and accountabilities
• Plan and support sales and marketing activities
مجال الشركة:
إنتاج الأغذية والمشروبات

Pre-Opening Outlet Manager

مارس 2016 - فبراير 2018

Al Hala Al Fakher Co. (Montreux Brand)

الرياض، المملكة العربية السعودية

مارس 2016 - فبراير 2018

• Responsible for the pre-opening activities for the Brand
• Creating SOPs and training calendar for the staff
• Follow up with supervisors to make sure all the staff are trained well
• Led pre-opening operations for new upscale café brand.
• Communicate with the contractor and follow up with him to receive the branch with full details on time
• Contributed to launch menus and pricing strategy for new location.
• Negotiated with suppliers for cost-efficient procurement.
• Implemented inventory system and stores management procedures for the restaurant equipment
• Identified training needs and organized a training plan for existing and new team members
مجال الشركة:
إنتاج الأغذية والمشروبات

Assistant Restaurant Manager

أبريل 2013 - فبراير 2016

Mira Foods Co. (Lusin Restaurant)

الرياض، المملكة العربية السعودية

أبريل 2013 - فبراير 2016

• A key member of Lusin restaurant team in Riyadh restaurant (Centria mall), ensuring that the guests
enjoyed the best Armenian food and service quality.
• Ensured that the company paperwork and reporting systems were done efficiently and to the required
standard.
• Team training and development using company tools and resources
• Establishment of efficient work schedules for Front of House and Kitchen teams
• Enhanced guest satisfaction and loyalty programs.
مجال الشركة:
إنتاج الأغذية والمشروبات

Head Waiter

أبريل 2011 - مارس 2013

Mira Foods Co. (Lusin Restaurant)

الرياض، المملكة العربية السعودية

أبريل 2011 - مارس 2013

• Delivered exceptional guest service in a high-end setting.
• Took customer orders and managed billing processes.
• Trained junior waitstaff on service standards.
• Resolved customer complaints and escalated feedback.
• Managed table sections and optimized turnover.
• Promoted upselling and menu knowledge.
مجال الشركة:
إنتاج الأغذية والمشروبات

التعليم

Damascus, Syria

أكتوبر 2024

أكتوبر 2024

دبلوم، Diploma in computer Engineering Software

سوريا

Damascus University

يوليو 2010

يوليو 2010

الثانوية العامة أو ما يعادلها، Computer Engineering

سوريا

Damascus University

يناير 2010

يناير 2010

بكالوريوس، Diploma in Computer Engineering

سوريا

Skills

Communications
Expert
Communications
Expert
Sales
Expert
Sales
Expert
Menu Development
Expert
Menu Development
Expert
Development
Expert
Development
Expert
Food Retail
Expert
Food Retail
Expert
BILLING
Expert
BILLING
Expert
Leadership
Expert
Leadership
Expert
Marketing
Expert
Marketing
Expert
Business Development
Expert
Business Development
Expert
Operation
Expert
Operation
Expert
MARKET REQUIREMENTS DOCUMENTS
Intermediate
MARKET REQUIREMENTS DOCUMENTS
Intermediate
MARKETING PLANNING
Intermediate
MARKETING PLANNING
Intermediate
BUDGETING
Intermediate
BUDGETING
Intermediate
FORECASTING
Intermediate
FORECASTING
Intermediate
PROFIT AND LOSS P&L MANAGEMENT
Intermediate
PROFIT AND LOSS P&L MANAGEMENT
Intermediate
COMPLIANCE RISK
Intermediate
COMPLIANCE RISK
Intermediate
ORGANISATIONAL POLICIES
Intermediate
ORGANISATIONAL POLICIES
Intermediate
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
PATISSERIE
Expert
PATISSERIE
Expert
MISE EN PLACE
Expert
MISE EN PLACE
Expert
FOODS
Expert
FOODS
Expert
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
ACCOUNTABILITY
Intermediate
ACCOUNTABILITY
Intermediate
Using the reservation system
Expert
Using the reservation system
Expert
 using POS (Transighte )
Expert
 using POS (Transighte )
Expert
 Using Revel system
Intermediate
 Using Revel system
Intermediate
Using enterprise resources planing system
Expert
Using enterprise resources planing system
Expert
Microsoft (word ,excel , PowerPoint)
Expert
Microsoft (word ,excel , PowerPoint)
Expert
Using Pixel points system
Expert
Using Pixel points system
Expert
communication
Expert
communication
Expert
Customer Service
Expert
Customer Service
Expert
Project Management
Expert
Project Management
Expert
Administration
Expert
Administration
Expert
Training
Intermediate
Training
Intermediate
Food Safety
Expert
Food Safety
Expert
Restaurants Management
Expert
Restaurants Management
Expert
Sales
Expert
Sales
Expert
Catering
Intermediate
Catering
Intermediate
Training Plans
Intermediate
Training Plans
Intermediate
Organization
Expert
Organization
Expert
FOOD AND BEVERAGE MANAGEMENT
Intermediate
FOOD AND BEVERAGE MANAGEMENT
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
PROFITABILITY ANALYSIS
Intermediate
PROFITABILITY ANALYSIS
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONTRACT NEGOTIATION
Intermediate
CONTRACT NEGOTIATION
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
STRATEGIC MARKETING
Intermediate
STRATEGIC MARKETING
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
Menu Development
Expert
Menu Development
Expert
Development
Expert
Development
Expert
Food Retail
Expert
Food Retail
Expert

اللغات

الانجليزية

متمرّس

العربية

متمرّس

التدريب و الشهادات

الشهادات
Negotiation Skills Training
Intermediate Food Hygiene
Intermediate Food Hygiene (BOEKER) Diplomat of Computer Engineering
Negotiating Skills training course
ICDL
Mar 2010
التدريب
Hacap
Boeker
English coarse
Wall street

الهوايات والاهتمامات

الرياضة