Operation Manager
Al Tabaq Alkhaliji Company (Cramello )
Total des années d'expérience :12 years, 6 Mois
• Set the company strategy and targeted goals
• Set budgeting, forecasting
• Establish SOP, PP, KPI and manuals
• Procurement, vendors and contracts
• Hire and deal with recruitment agencies
• Hire staff, coach and train
• Set brand guidelines.
• Establish P&L, Inv. System
• Communicates clearly, concisely and accurately to ensure effective operations at the store level.
• Consults with the store management team within deliver legendary customer experiences in all stores.
• Creates implementation plans to support execution of Concept initiatives to achieve both operational excellence and business results. Follows up consistently to ensure accountability to plans.
• . Develops and maintains positive relationships with management and staff by understanding and addressing needs and concerns.
• Drives the implementation of Concept programs by motivating and supporting the store management team to develop and implement action plans that meet operational objectives.
• Increases sales and profitability through store development. Develops relationships with key decision makers. Evaluates customer objectives and provides solutions to generate add-on sales and profits.
• Manages with integrity, honesty and knowledge that promote the concept Culture, values and mission within stores while respecting Licensee culture.
• Plans and communicates Concept standards to store management teams to ensure smooth flow of operations.
• Provides Stores with coaching feedback and developmental opportunities to improve store performance.
• Unitizes existing tools and analyzes financial reports to identify and address trends and issues wit
• Responsible for high performing of the main branch in Riyadh
• Managed the delivery aggregators in order to increase the sales and profit
• Developed the operation of the boutique to have easy way to serve the costumer
• Manage and lead the P&L in order to increase the profit and reduce the cost
• Implement the manning for the Boutique and reduce the number of the staff around 18 %
• Responsible for interviewing, recruitment and orientation trainings for the new staff, as being member of the recruitment committee for the company.
• Achieved a series of initiatives to increase employee productivity.
• Delegate tasks and accountabilities
• Being responsible for delegating the items and the packaging of each campaign to all the branches in KSA
• Being member of the B2B department and work to improve the performance of the staff
• Follow up and train the supervisor to have the highest rate of the mystery shopper
• Responsible for high performing Khobar & Riyadh restaurants with good number of sales and year on year profit increase of 10 % in 2019
• Managed across multiple locations - including Riyadh restaurant and Boutique
• Managed the delivery aggregators in order to increase the sales and profit
• Developed the company standard operating policies
• Creating a training plan, training calendar, and follow up the training method with the trainers
• Implement the manning for the restaurants and reduce the number of the staff around 12%
• Responsible for interviewing, recruitment and orientation trainings for the new staff, as being member of the recruitment committee for the company.
• Achieved a series of initiatives to increase employee productivity.
• Delegate tasks and accountabilities
• Plan and support sales and marketing activities
Hala Fakher Trading operate nine upscale coffee and patisserie stores across the Kingdom of Saudi Arabia.
• Responsible for the pre-opening activities for Montereux Brand
• Creating SOPs and training calendar for the staff
• Follow up with supervisors to make sure all the staff are trained well
• Opening of Monteux Brand locations with same standard
• Communicate with the contractor and follow up with him to receive the branch with full details on time
• Contributed to launch menus and pricing strategy for new location.
• Dealing with the suppliers to have a good price and deliver the items on time
• Implemented inventory system and stores management procedures for the restaurant equipment
• Identified training needs and organized a training plan for existing and new team members
Mira Food Company a 21st century company dedicated single-mindedly to creating themed restaurants, retail food outlets, that provide niche consumer groups with the ultimate in eating and pleasure experience in professionally designed environments. Lusin is a fine dining Armenian restaurant with locations in Riyadh, Jeddah and Khobar.
• A key member of Lusin restaurant team in Riyadh restaurant (Centria mall), ensuring that the guests enjoyed the best Armenian food and service quality.
• Ensured that the company paperwork and reporting systems were done efficiently and to the required standard.
• Team training and development using company tools and resources
• Establishment of efficient work schedules for Front of House and Kitchen teams
• Ensure that the service is at all times performed in a professional manner and to the style as specified by the Restaurant Manager.
• To be fully conversant with every dish served in the Restaurant and to provide explanations as requested.
• Providing high communication with other Restaurant staff and departments.
• To assist with mise en place through distribution of tasks and to ensure the monitoring and completion of tasks is done properly and in time allocated.
• To take responsibility for service in the area of the Restaurant under your responsibility during your shift.
• To be aware and promote all services offered in the Restaurant
• To assist with the Restaurant administration as allocated at twice monthly Management meetings.
• To welcome, sit and take food orders from guests in the Restaurant.
• Ensure that service is at all times performed in a professional manner following standards
• Ensure that the billing procedure is thorough, correct and signed at completion of each meal.
• To obtain feedback from guests and to use this to improve service and to pass on such to the Restaurant
Manager and his Assistants.