Director of Technology and Information Security
Liberty Creative Solutions
Total years of experience :29 years, 3 Months
Highlights
• Strategized an innovative web application portal for one of Liberty’s major clients, implemented an automated mechanism to run repetitive tasks, eventually reducing labor costs by 20%.
• Analyzed customer behavioral data and developed a digital page-flip version from a book offered in print by one of Liberty’s clients, leading to 75% revenue boost for them and 110% profit growth for Liberty.
• Set-up a vision for the company to explore business opportunities in the e-commerce, interactive marketing, social media marketing, plastic card imprinting / encoding and data analytics domains, thus successfully achieving a growth of 350% in 5 years in the digital marketing business segment.
• Conceptualized, established, and implemented a digital bar-coded coupon delivery system for a leading national casino, which led to the acquisition of a multi-channel marketing deal for Liberty, contributing to an 8% increase in the revenues, and 90% improvement in efficiency.
• Successfully analyzed and identified the inefficient production processes in the first quarter of FY2011, followed by the implementation of Lean methodologies, which reduced the costs by 30%.
• Collaborated with the General Manager to identify areas and processes for improvement, designed and implemented robust technology and automation solutions to ensure reduction in defects.
• Decreased the complexity of processes through implementation of innovative technology & automation solutions and tailor-made programs.
Key Responsibilities
Project Management and Coordination
• Driving distinctive projects pertaining to new product development, mobile applications, website optimization, e-commerce consulting, loyalty and gift card programs, etc.
• Spearheading multiple high-value projects, right from the requirement gathering stage to scope of work definition, planning and scheduling, resource optimization and seamless execution.
• Utilizing the skills and talent pool of specialists available in IT, Design, Marketing and Programming departments to achieve agreed upon SLAs and create satisfied customers.
• Interacting with clients on a periodic basis, maintaining coordination with their IT, Sales, Marketing, Designing personnel, and reporting project progress to stakeholders.
Technology Deployment / Integration
• Consistently evolving internal systems, integrating new components, developing cost effective and user-friendly software modules, through systematic change management methodologies.
• Involved in the expansion of ERP system with a view to provide production data more accurately, and to generate intelligent business reports for the senior management.
• Enhancing data creation and analysis techniques through timely changes in the processes and systems that are prevalent in the organization.
• Handling all system migration efforts, such as the migration of dedicated hosting servers, which hosted websites, emails, and e-commerce applications to a robust and secure cloud server platform.
Strategic Operations Management
• Organizing and delivering presentations to potential clients, holding meetings with clients in different cities, and shaping key IT initiatives to increase revenues.
• Aligned the operations of IT and Digital Marketing divisions through a single department, and added social media, email and mobile marketing and web development to their service portfolio.
• Managing 4 direct and 4 indirect reportees, mentoring the team to work efficiently, ensuring compliance to all processes and delivering substantial results.
• Determining the technology needs clients, executing seamless operations to fulfill them, and tactfully solving issues / problems / crisis situations along the way.
Highlights
• Instrumental in the management of a complex network and telecommunication system at 5 locations in the Chicagoland area, through Cisco and Alcatel technologies to maintaining communication between 300+ nodes in this campus using point-to-point T-1 WAN.
• Successfully initiated and executed the implementation of card encoding technology and production within the company.
• Worked as a Secord Pressman, and then as the First Pressman for 1 year in the pressroom, before being promoted as the Network Administrator.
Key Responsibilities
Network and Data Security
• Administered control over the network with focus on maintaining a tightly secured line for multiple high profile Fortune 500 clients of the company.
• Implemented preventive measures to arrest loss of data, data leaks, hacks etc; protected confidential client data through a tough 4-partner VPN system.
• Managed and coordinated with third party network security partners from Minnesota, Tennessee, and Utah to provide exceptional service to clients.
IT Management and Administration
• Implemented the transition of existing manufacturing, shop floor and inventory management modules to a new ERP system.
• Managed, maintained, and troubleshot a variety of servers in the organization, including Windows, Linux, UNIX, Apple and HP.
• Involved in the development of Perl and Shell Scripts as per project requirements, particularly one order entry system, which was implemented by Fortune 500 insurance clients.
• Handled accountability towards data and voice networks that linked across 5 buildings in 3 cities through LAN / WAN protocols, with the inclusion of VoIP Inter-Tel Axxess Phone System.
