I.T Consultant
Itopia Solutions LLC
Total years of experience :11 years, 11 Months
• Provide proficient and credible services with the customers under AMC.
• Delivered I.T equipment and Installation on site.
• Provide proposals and presentations for the implementation of businesses when it comes in Technology field.
• Maintenance of employee workstation, office application and company emails.
• PABX maintenance
• Access control and CCTV maintenance, troubleshooting and configuration on site.
• Server Handling and Database Backup
• Provide configuration and troubleshooting for NAS Server
• System Integrations and Optimization.
• Network Installation and configurations
• E-Marketing, Cold Calling, Visiting new customers for sales performance.
Areas of Expertise
Information Technology:
Microsoft Server OS (Windows Server 2003, Windows Server 2008, Windows Server 2012)
Microsoft Server (Exchange/Email, Firewall, SQL, Active Directory, DNS, DHCP)
NAS Server (Synology, Buffalo)
Microsoft OS (Windows XP, Windows 7, Windows 8, Windows 10)
IMac and Macbook
Computer Hardware and Software
Network Troubleshooting (LAN/WAN)
Router / Access Point / Switches
Programming (Visual Basic .Net, Visual Basic 6, C++, C#.net, Java, SQL Scripting)
Web Programming (Basic in PHP, HTML-5, CSS, Javascript)
VMWARE Technologies
Remote Access
Basic Knowledge in PABX, CCTV and Access Control
Sales:
Customer Service
Up Selling
Promotions
Brand Knowledge
Stock Control
Visual Communication
Stock Management
Extensive product Knowledge
Closing Sales
• Serving and advising customers,
• Taking payment.
• Helping customers to find the goods they want.
• Advising on stock amounts.
• Giving information on products and prices
• Stacking shelves or displaying goods in an attractive way,
• Arranging window displays,
• Promoting special offers or store cards.
• Ordering goods.
• Handling complaints or passing them on to a manager.
• Check inventory to ensure product is in stock.
• Demonstrate Electronic products and show consumers how to maximize their features.
Sales:
Customer Service
Up Selling
Promotions
Brand Knowledge
Stock Control
Visual Communication
Stock Management
Extensive product Knowledge
Closing Sales
• Welcomes customers by greeting them, offering them assistance.
• Directs customers by escorting them to racks and counters and suggesting items.
• Be involved in stock control and management
• Advises customers by providing information on products.
• Helps customer make selections by building customer confidence,
• Offering suggestions and opinions.
• Contributes to team effort by accomplishing related results as needed.
• Keeping the store tidy and clean, this includes hovering and mopping.
• Reporting discrepancies and problems to the supervisor.
• Receiving and storing the delivery of large amounts of stock
• Keeping up to date with special promotions and putting up displays.
• Responsible dealing with customer complaints.
• Stocking shelves with merchandise.
• Email Troubleshooting
• Software / Hardware Troubleshooting
• Label Designing
• Installed, configured and maintained computers, printers and scanners.
• Prepared to Upgrade OS or Reformat OS
• Installed LAN cables
• Provided the skill in Network Troubleshooting Lan/Wan
• Backup System Database
• Support Technical System Supervisor when configure, setup or troubleshoot Servers
• Manage Servers
• Database Management/Database SQL Scripting
• Troubleshoot and Configure Network Devices
• Troubleshoot connectivity issues.
• Provide power point presentation of the current System process for the trainee.
Areas of Expertise
Information Technology:
Microsoft Server OS (Windows Server 2003, Windows Server 2008, Windows Server 2012)
Microsoft Server (Exchange/Email, Firewall, SQL, Active Directory, DNS, DHCP, NAS, Firewall)
Microsoft OS (Windows XP, Windows 7, Windows 8)
Computer Hardware and Software
Network Troubleshooting (LAN/WAN)
Router / Access Point / Switches
Programming (Visual Basic .Net, Visual Basic 6, C++, C#.net, Java, SQL Scripting)
Web Programming (Basic in PHP, HTML-5, CSS, Javascript)
VMWARE Technologies
Remote Access
Duties and Responsibilities:
• Email Troubleshooting
• Software / Hardware Troubleshooting
• Label Designing
• Installed, configured and maintained computers, printers and scanners.
• Prepared to Upgrade OS or Reformat OS
• Installed LAN cables
• Provided the skill in Network Troubleshooting Lan/Wan
• Backup System Database
• Support Technical System Supervisor when configure, setup or troubleshoot Servers
• Manage Servers
• Troubleshoot and Configure Network Devices
• Troubleshoot connectivity issues.
Areas of Expertise
Information Technology:
Microsoft Server OS (Windows Server 2003, Windows Server 2008, Windows Server 2012)
Microsoft Server (Exchange/Email, Firewall, SQL, Active Directory, DNS, DHCP, NAS, Firewall)
Microsoft OS (Windows XP, Windows 7, Windows 8)
Computer Hardware and Software
Network Troubleshooting (LAN/WAN)
Router / Access Point / Switches
Programming (Visual Basic .Net, Visual Basic 6, C++, C#.net, Java, SQL Scripting)
Web Programming (Basic in PHP, HTML-5, CSS, Javascript)
VMWARE Technologies
Remote Access
Studied Programming Languages : C++ , Java and Visual Basic 6