PROJECT MANAGER
British Telecom
مجموع سنوات الخبرة :0 years, 0 أشهر
Planning, directing, and coordinating the team’s activities to manage and implement project from contract/proposal initiation to final operational stage.
▪ Liaising with the ISP’s, Various teams within the Organization and the client for the timely delivery of the Project
▪ Successfully delivered six SD-WAN migration projects in 3 months
▪ Suggests alternative technical solutions to meet client requirements more efficiently with greater reusability.
▪ Keeping the Program Manager well informed of status of implementation effort and serves as liaison between implementation staff and project manager across multiple projects.
▪ Regular meetings with onshore SMEs, account directors/customers related to project delivery updates. Identifying risks/issues in the projects and preparing the mitigation plan. Gain formal project acceptance from customer
Key Responsibilities
▪ Managing the end-to-end IT infrastructure implementation activities such as expansion, Green Field setups for
Data, Voice, Wi-Fi and Cellular Wireless technologies for various client engagements across Australia
▪ Planning, directing, and coordinating the team’s activities to manage and implement project from
contract/proposal initiation to final operational stage.
▪ Suggests alternative technical solutions to meet client requirements more efficiently or with greater reusability.
▪ Regular meetings with onshore SMEs, account directors/customers related to project delivery updates.
Identifying risks/issues in the projects and preparing the mitigation plan. Gain formal project acceptance from
customer
▪ Monitoring and reviewing all project economics to include costs, operational budgets, staffing requirements,
resources, and risk
▪ Managing the entire Client Data Centre Infrastructure consists of Windows, Unix, Database, Network, Storage,
Backup, Virtualization and Telecom.
▪ Managing Operational command center and overseeing the MIM bridge.
▪ Maintaining the entire Client Infrastructure Inventory and taking care of Monthly billing activities.
▪ People Management: Leading a team of 50+ IT Professionals comprising of L1, L2 and L3 Technical
Specialists/Consultants and team leads, undertaking administrative activities related to performance appraisals,
career progression, rewards and recognitions, enabling right working environment, coaching & mentoring
employees to next level.
▪ Project Management: Building the project team, Maintaining Project Margin, Resource Optimization, managing
the quality, Customer experience management through Quarterly, Annual CSAT survey
▪ Resource Planning: Team Sizing, Resource planning activities and Resource hiring through demand creation.
Creating Shift Roster
Key Responsibilities
▪ Project Management: Building the project team, managing the quality, cost of the deliverables. Customer
experience management through Quarterly, Annual CSAT survey
▪ Resource Planning: Team Sizing, Resource planning and Resource hiring through demand creation. Creating
Shift Roster
▪ Managing Service Delivery, Service Operation and Ensuring delivery as per the SLA, Vendor Management,
Preparing Dashboards, Service Delivery reports and managing the Escalations.
▪ People Management: Managing Level 2 teams of IP Telephony and Switched Data Network with 20+ engineers,
undertaking activities related to performance appraisals, career progression, rewards and recognitions, enabling
right working environment, coaching & mentoring employees to next level.
▪ Documenting SOP, Performing RCA for SLA/KPI breach incidents and identifying the opportunities for
improvement on basis of the analysis.
Key Responsibilities
▪ Second level Technical support related to Versatility PABX and Meridian PABX for the leading telecom service
provider in UK. Configuration of Unified Communicator, PRI/BRI, Voicemail, Auto attendant, DDI, ACD,
Broadband Module, IP trunks, IP hard phones/soft phones, Unified messaging, WLAN, NAT, Firewall etc.
▪ Analyzing the faults and Performing Remote Diagnostics to provide resolution for the incident. Interact with end
customer’s onsite to collect further information to provide resolution for the incident up to customer satisfaction
within the defined SLA.
▪ Training newcomers on product and process, taking ownership of complex issues and assisting team members to
resolve them.
▪ As a part of service monitoring, undertake special fault investigation tickets in which the faults are monitored
until the complete resolution is provided for customer satisfaction
Reflect Business Machines. Bangalore, India
Key Responsibilities
▪ Routine checking, Configuration and troubleshooting of Meridian and Ericsson PABX
▪ Conducting Preventive Maintenance (Monthly, Quarterly and Yearly) of PABX as per the task lists to
reduce occurring of faults on the systems. Corrective action on the issues raised by customer
▪ Routine Checking and Maintenance of Telephone Network, Checking MDF Exchange side and Network
side connections, arranging jumper and cross connections & updating network records.
▪ PABX features configuration, Analog and Digital trunks, Analog, digital extensions and their features, Voice
Messaging,
▪ Commissioning new Installations, filling up daily log sheets, Receiving/Processing and following up work
orders, Preparing and following up material requisition, preparing monthly reports
Key Responsibilities
▪ Installation, Maintenance, Troubleshooting and Programming of Coral and Usha PABX and maintenance
of telephone network and following Annual Maintenance Contract
Key Responsibilities
▪ Installation, Maintenance, Repair and Programming of Public Telephone Billing Machines.
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courses: Certified in ITIL