senior operations manager
LTIMindtree
Total years of experience :10 years, 2 Months
Conduct regular meetings with the support team namely, Rewards, Risk Governance, Project and technology to ensure the internal SLA are met and remains compliance. Identifying the causes for no achievement of Service Level Agreements, develop solution and implement same Review and analyze performance reports against the Targets on a weekly/monthly basis with Team Managers and with Stakeholders and investigate causes for performance deviation Ensure process compliance with all business rules and regulatory directives and adherence to all operational process and procedures. Taking care on Individual R&R and attrition management arranging backfills.
Achievements:
Working with team to ensure the customer satisfaction is achieved with quality approach
Responsibilities:
Mentored 30 GB projects, 2 BB projects, 6 lean projects and imparted 340 hours of Six Sigma, Lean, Metrics
Managing the SLA of the team
Closely working with the peers to maintain team performance
Train the team to achieve the quality performance
Analyse the gaps in the process and knowledge transfer of the new updates
Review data to identify trends or patterns of practices / behaviours that negatively impacting performance
Handled AD for access permissions and software such as remote desktop citrix and Internet Handled proxy issues.
, Achievements:
Successfully managed the end to end of business of Business Excellence.
Successfully added multiple LOBs in operations by adding and generating revenue
Responsibilities:
Improve the operational systems, processes and policies in support of organizations mission
Specifically, support better management reporting, information flow and management, business
Process and organizational planning.
Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
Play a significant role in long-term planning, including an initiative geared toward operational excellence.
Oversee overall management, planning, systems and controls. Involved in branding and communication of all events to ensure quality and consistency
Academia & IT Exposure ☞ B.A from Bangalore University ☞ Well versed with Windows XP, Vista and windows 7. MS Office (Word, Excel, PowerPoint and Access)