Operations Manager
Ibrahim Al-Eidan Trading Group WLL
Total years of experience :22 years, 2 Months
• Maintains marketing staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Maintains customer response operations by establishing work schedules; assigning employees; providing back-up.
• Maintains quality service by establishing and enforcing standards; training representatives; monitoring calls; surveying customers; evaluating outcomes.
• Resolves customer problems by training telemarketing service representatives; maintaining reference manuals and dialogue guides; providing information; answering questions.
• Maintains work process flows by coordinating information and requirements with related operational departments; participating with and providing resources to business improvement teams.
• Keeps management informed by preparing reports; making presentations; interpreting information; making recommendations.
• Maintains equipment by coordinating requirements with telecommunications and information services departments; examining state-of-the-art technology; recommending upgrades; controlling installations.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
Attending phone calls
Replying to the emails received by the clients.
Planning and scheduling meeting
Maintain office files and documents
Administrator of the central content Database
Manage, update & edit the Central Content
Report on every addition and change
Handle Clients Requirements
Sourcing for candidates
Schedule interview for the Candidates
Follow-up for the Clients
• Evaluate and monitor academic progress of children
• Guide and help the children to improve their academic standing especially in subjects where they find difficulty to excel
• Ensures that homework is carried out without overloading the children
• Integrate new tools into teaching process
• Evaluate and monitor academic progress of children
• Guide and help the children to improve their academic standing especially in subjects where they find difficulty to excel
• Motivate and encourage children to excel in their studies
• Ensure that homework is carried out without overloading the children
Leoncio General Hospital (Pharmacy Assistant)
Brooke'sPoint Palawan Philippines (from 2003-2005)
DUTIES AND RESPOSIBILITIES
-To assist the customer needs
-Responsible in cash
-Responsible in filing and inventories
RECEPTIONIST (JUNE 2003-JUNE 2004)
Responsible for
-costumers logging in and out
-costumers reservation
-answering the telephone
SALES LADY
EVER GOTESCO DEPARTMENT STORE
MONUMENTO EVER GOTESCO MALL (AUG.1999-AUG.2001)
DUTIES AND RESPONSIBILITIES
Responsible for
- To assist costumers needs
-To make sure that our sales items is properly displayed
I finished Bachelor of Elementary Education
Highschool: Cagayan State University at Lal-lo, Cagayan (1991-1996)