Winnie باتاﻻ, Operations Manager

Winnie باتاﻻ

Operations Manager

Ibrahim Al-Eidan Trading Group WLL

البلد
قطر - الدوحة
التعليم
بكالوريوس, English
الخبرات
22 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :22 years, 3 أشهر

Operations Manager في Ibrahim Al-Eidan Trading Group WLL
  • قطر - الدوحة
  • أشغل هذه الوظيفة منذ فبراير 2015

• Maintains marketing staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Maintains customer response operations by establishing work schedules; assigning employees; providing back-up.
• Maintains quality service by establishing and enforcing standards; training representatives; monitoring calls; surveying customers; evaluating outcomes.
• Resolves customer problems by training telemarketing service representatives; maintaining reference manuals and dialogue guides; providing information; answering questions.
• Maintains work process flows by coordinating information and requirements with related operational departments; participating with and providing resources to business improvement teams.
• Keeps management informed by preparing reports; making presentations; interpreting information; making recommendations.
• Maintains equipment by coordinating requirements with telecommunications and information services departments; examining state-of-the-art technology; recommending upgrades; controlling installations.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Admin Executive في Al Mana Recruitment
  • قطر - الدوحة
  • فبراير 2014 إلى فبراير 2015

Attending phone calls
Replying to the emails received by the clients.
Planning and scheduling meeting
Maintain office files and documents
Administrator of the central content Database
Manage, update & edit the Central Content
Report on every addition and change
Handle Clients Requirements
Sourcing for candidates
Schedule interview for the Candidates
Follow-up for the Clients

Private Tutor في Saleh Al Mana
  • قطر - الدوحة
  • أغسطس 2013 إلى فبراير 2014

• Evaluate and monitor academic progress of children
• Guide and help the children to improve their academic standing especially in subjects where they find difficulty to excel
• Ensures that homework is carried out without overloading the children

Private Tutor في Hasan Ali Al Ansari
  • قطر - الدوحة
  • سبتمبر 2005 إلى ديسمبر 2012

• Integrate new tools into teaching process
• Evaluate and monitor academic progress of children
• Guide and help the children to improve their academic standing especially in subjects where they find difficulty to excel
• Motivate and encourage children to excel in their studies
• Ensure that homework is carried out without overloading the children

Pharmacy Assistant في Leoncio General Hospital
  • الفلبين
  • يناير 2003 إلى يناير 2005

Leoncio General Hospital (Pharmacy Assistant)
Brooke'sPoint Palawan Philippines (from 2003-2005)

DUTIES AND RESPOSIBILITIES
-To assist the customer needs
-Responsible in cash
-Responsible in filing and inventories

RECEPTIONIST في ISABELA RESORT
  • الفلبين
  • يونيو 2003 إلى يونيو 2004

RECEPTIONIST (JUNE 2003-JUNE 2004)
Responsible for
-costumers logging in and out
-costumers reservation
-answering the telephone

SALES LADY في EVER GOTESCO DEPARTMENT STORE
  • الفلبين
  • أغسطس 1999 إلى أغسطس 2001

SALES LADY
EVER GOTESCO DEPARTMENT STORE
MONUMENTO EVER GOTESCO MALL (AUG.1999-AUG.2001)

DUTIES AND RESPONSIBILITIES
Responsible for
- To assist costumers needs
-To make sure that our sales items is properly displayed

الخلفية التعليمية

بكالوريوس, English
  • في University of the East Caloocan
  • أبريل 2000

I finished Bachelor of Elementary Education

دبلوم, English
  • في Cagayan State University at Lal-lo
  • مارس 1996

Highschool: Cagayan State University at Lal-lo, Cagayan (1991-1996)

Specialties & Skills

اللغات

الانجليزية
متمرّس