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wisam najem, Team Leader (ASSD LAB)

wisam najem

Team Leader (ASSD LAB)·AL MAZROUI MEDICAL AND CHEMICAL SUPPLIES

United Arab Emirates

Bachelor's degree, Bio Medical Engineering

Work experience

Total years of experience: 17 years, 11 months

Team Leader (ASSD LAB)

August 2015 - Present

AL MAZROUI MEDICAL AND CHEMICAL SUPPLIES

Dubai, United Arab Emirates

August 2015 - Present

• Performs recovery services as a team leader in an expeditious, professional and efficient manner.
• Develop a strategy of the team which use to reach its goal
• Provide any training that team member’s needs.
• Daily visits in order to perform many tasks such as installation, repairing, training, spare parts management .
• Following up all customers' needs and complaints and controlling the Engineers visits to get the high customers satisfaction.

Company industry:
Medical Hospital
Job role:
Customer Service and Call Center

Technical Manager

February 2010 - July 2010

Muradco

Damascus, Syria

February 2010 - July 2010

Leading the discussions on any proposed changes or improvements to the Services with the contract manager, and any other relevant parties.
•Manage and supervise all activities beyond my authority.
•Manage engineering activities: service calls, PM, Installations, Training.
•Sharing of ideas and information between units
•Monitoring and controlling works and activities of the sales engineers.

Company industry:
Medical Hospital
Job role:
Engineering

application specialist

August 2004 - January 2010

Muradco

Damascus, Syria

August 2004 - January 2010

Application support for end users, including provide on-site training for customer.
•Support sales department in achieving ongoing development,
•Attending workshops, and exhibitions.
•Responding to customers questions regarding to products programing.
•Sharing reports with sales department.

Company industry:
Medical Hospital
Job role:
Medical, Healthcare, and Nursing

Field Service Engineer

July 2003 - July 2004

Muradco

Damascus, Syria

July 2003 - July 2004

Inspect and install medical instruments used in laboratories and hospitals.
•Repair, calibrate, and maintain equipments.
•Safety tests for medical devices,
•Reporting visits and other activities.

Company industry:
Medical Hospital
Job role:
Engineering

Education

Damascus University

January 2003

January 2003

Bachelor's degree, Bio Medical Engineering

Syria

GPA (percentage): 70%

GPA (percentage): 70%

Electric and Mechanical Engineering college Biomedical Engineering Departement

Skills

Leading Cross Functional Teams
Expert
Leading Cross Functional Teams
Expert
Sales
Expert
Sales
Expert
Field Service
Expert
Field Service
Expert
Laboratory Experience
Expert
Laboratory Experience
Expert
Medical Devices
Expert
Medical Devices
Expert
Laboratory devices
Expert
Laboratory devices
Expert
EXHIBITIONS
Expert
EXHIBITIONS
Expert
MICROSOFT WORKS
Expert
MICROSOFT WORKS
Expert
Service Engineer
Expert
Service Engineer
Expert
Applications specialist
Expert
Applications specialist
Expert
sales
Expert
sales
Expert
calibration and Validation
Expert
calibration and Validation
Expert
Trainer
Expert
Trainer
Expert
WORKSHOPS
Expert
WORKSHOPS
Expert
Medical Devices
Expert
Medical Devices
Expert
Leading Cross Functional Teams
Expert
Leading Cross Functional Teams
Expert
Sales
Expert
Sales
Expert
Field Service
Expert
Field Service
Expert
Laboratory Experience
Expert
Laboratory Experience
Expert

Languages

Arabic

Expert

English

Expert

Memberships

Engineers Syndicate

Biomedical Engineer

August 2004