Wisam Mahmood

- Business Growth: Developing and building a business from start-up; have established 3-Strong Hospital contracts with Saudi German Hospital, Al Zahra Private Hospital Dubai and Al Garhoud Private Hospital, and partnerships with commercial businesses

- Marketing: Provide an insight into the market and competition and build the company’s brand identity and achieve the business and marketing objectives

- Sales Increases: Increase sales year-over-year by leveraging referenceable accounts to build credibility and introducing new sales channels and marketing collateral. Manage bookkeeping, sales, marketing, purchasing.

- Online Presence & Duties: Develop the company's website. Strategize company’s social media platforms; results include on-going growth of “Likes” on Facebook page, and “Followers” on Instagram.
During developing the online digital presence of the company, I gained extensive amount of knowledge in Google Cloud Platforms, Google advertising solution, Search Engine Optimization (SEO), Search Engine Marketing (SEM), Social Media Optimization and Marketing (SMO/SMM)

- Customer Loyalty and Referrals: Build relationships and consult with clients during pre and post production to meet their needs

- Staff Supervision: Hire, mentor, train, and supervise company’s professionals, Admin, and Accountant on procedures regarding systems, programming and troubleshooting, and providing guidance in use of technology, customer interactions, and effective internal business process

- Efficiency Improvement: Establish streamlined systems, technologies, and processes to maximize efficiency and productivity.

Key project description: BPR a high-profile Business Process Re-engineering programme of the Emirate of Abu Dhabi Municipalities, those are the Department of Municipal Affairs, Abu Dhabi, Western Region and Al Ain Municipalities. The project constituted processes analysis, design and upgrade.

Responsibilities: I play the role in business process improvements, process re-engineering and process design to achieve business goals, also:

- Identified technical problems processes within the Geographic Information System section/department

- Worked with the client’s managers and stakeholders to understand business requirements and needs

- Identified opportunities for business process optimization, standard operating procedures and KPIs Assisted in development and implementation of quick wins and initiatives.

- Create, update, review and approve documentation for new and existing business processes using the ARIS BPM modelling tool

- Developed plan to seamlessly integrate new process with existing business processes. Participated in review and update of business processes to meet changing business needs

- Worked with cross-functional teams within those entities to coordinate and streamline business processes’ implementation through close and regular communications

- Training and coaching cross-functional team to successfully execute business processes.


Other Project Titles:

- Handing over of Traffic managements systems (SCADA/TCS) & facilities in Al Salam street Tunnel & Corridor
- Consultancy Services for the Study, Evaluation, Design and Supervision for the Maintenance and
- Rehabilitation Works of Abu Dhabi Main Roads and Structures (Zone 3 - Western Region)
- Cut and Fill Information Systems
- Emirati Neighborhood - Capital District
- Traffic Signal Network Data Consultancy Services


Other Clients:

- Abu Dhabi Municipality (ADM)
- Department of Transport (DoT)
- Abu Dhabi Municipality (ADM)
- Urban Planning Council (UPC)


Role: Senior GIS Consultant


Responsibilities:

- Participate in preparing the bid to the client

- Assisted the PM in developing the conceptual and detailed design of the System and Geodatabase through collecting information of the present and planned data repository, identifying existing data sources and transactions

- Evaluate the client's requirements; assess the condition of available asset data; design a geospatial data model; supervise consolidation

Key Achievements:

Served as a member of the senior staff and business development team responsible for developing and implementing an RTA-wide GIS strategic management plan and business plans.

Was Project Manager for a GIS platform project and spearheaded performance of consultant. Actively participated within the GIS team for RFP preparation; estimated bids; conducted meetings and workshops.

Participated in forming partnership with Google UAE, for data sharing and system integration

Key Project:

RTA Geo spatial data collection and update project (GDC&UP)
Enterprise GIS Infrastructure / Platform (EGP)


Key Responsibilities:

Monitored project progress, inspected completed work and provided technical expertise to staff to resolve complex/problem work situations.

Managed the day-to-day operations including personnel administration, WIPRO support staff and resource allocation, system update, maintenance, upgrade, and directing support team for troubleshooting.

Assumed responsibility to conduct needs assessment, data inventory matrix, data collection, created and updated QA/QC plan.

Played a role in developing strategic plan, geospatial data standards, RTA GIS portal and presented requisite documents, project capability, best practice, support services, project plans and risk mitigation.

Oversaw installing, up gradation, enhancement of GIS hardware/software and procedures, researched/recommended new equipment/software in accordance with user needs.

Proffered training to end user and provide guidance to staff to conduct system tests and bench- marking.

Key Project:

- Dubai Dynamic Integrated Navigation System (DINS)
- ITS Probe Vehicles


Key Responsibilities:

- Project Managing of Dubai Dynamic Integrated Navigation System (DINS) which analyzes the traffic information retrieved automatically from CCTV's, ITS operator, DALILI Operators and other electronic systems available at ITS then broadcasting the traffic info signal as FM wave into Digital personal and car navigation systems

- Project Managing of ITS Probe Vehicles, this project is utilizing RTA's Dubai Taxi and Public Transport vehicles as probe vehicles to collect travel time information on road network

- Maintained, operated and evolved the intelligent transportation system in adherence to organizational policies and procedures

- Responsible for improved quality of intelligent transportation system thereby reduced the risk and cost of schedule overruns

- Effectively broadcasted FM wave into digital personal and car navigation systems and analyzed needs of transportation to meet to the distinctive needs of the organization

- Conducted research to remain up-to-date and knowledgeable with regards to industry trends and emerging technologies in anticipation of new business processes and system alterations.

Key Responsibilities:

- Spearheaded GIS technical support team to resolve system slow down issues, conducted complete backup whilst restore plans using the VERITAS backup exec 9.0, system analysis and developed security policies and procedures

- Resolved Issues in terms of connectivity, peripheral compatibility and standard software troubleshooting based on knowledge of various operating platforms inclusive of Windows 2000 Server, Windows 2000 Pro and Windows NT

- Recommended upgrades to existing applications supported the business unit to select and execute appropriate geo-spatial technology and procedures to best serve their needs by investigating and suggesting possible options

- Assembled systems capability that reflects the highest state of technical sophistication consistent with the organization's needs and budget

- Oversaw regular system checks and preventive maintenance of business applications to ensure optimum performance, minimal turnaround time for complaints/system repairs/least backup switchover time. Previous Professional Experience

Responsibilities: Upgrade and replace obsolete technologies for world-class clients i.e. an advertising organization (Ogilvyone and Memac).

Manage support and maintenance contracts with clients such as studying institutes, schools, and health care centers.

Client: Ministry of Electricity

Project Title: Developing Al-Dora Electrical Planet

Role: Computer System Engineer

Responsibilities: Provide solutions of full-range of computers, servers, and electrical machines and equipment to one of the biggest oil refineries in Baghdad (Al-Dora) and support engineer for their computers in Hardware and Software.

Client: Ministry of Defence & The North Oil Company (NOC)

Role: Technical Engineer / Networking System Administrator

Responsibilities: Full Hardware and Software Support for supplied computers to clients such as the
Ministry of Defence, the North Oil Company (NOC), Baghdad University and other government
establishments.
Carry out setting up and configuring the north oil company (NOC) archiving system which called
(VisionFile).
Provide technical support to the Egyptian consulate in Baghdad.