Store Manager
Istana jewellery
Total years of experience :22 years, 3 Months
•Responsible for the overall running of the store.
•Reaching sales target and increasing profits.
•Dealing with customer service issues such as customers enquiries and complains and handling sales related matters.
•Operate cash register.
•Oversee stock control and ensuring quality is of the right standard.
•Maintaining a record price log book and making sure that supplies are re-ordered in time
•Conduct daily market research to source new leads.
•Maintain clients’ relationships, and deliver pre-event, on-site and post event support
•Representing the company as an outside sales representative and an inside customer service representative.
•Handling all shipping related tasks and receiving of shipments.
•Handling tasks related to supplies ordering from the related factories and handling distribution between the branches.
•Handling stone grading and sorting tasks.
•Participating and taking charge in the exhibitions taking places in local and international jewelry market.
Enthusiastically greet customers and welcome them to the Store.
Flawlessly execute the sales and service strategies of the organization.
Present offerings and sales support based upon each customer’s unique needs, both before and after the sale.
Maintain expert level knowledge in all merchandise and services offerings.
Maintain store displays and ensure competitive merchandise placement.
Maintain knowledge of current deals, promotions and policies regarding payment, exchanges and security practices.
Compute sales prices, total purchases and process cash or credit payments.
Collect and report retail sales data as well as competitive data in daily reports.
Coordinate with different departments & branches for stock requirements.
Develop a group of products and /or accessories, and market them through venues such as boutiques or mail-order catalogs.
Direct and coordinate workers involved in drawing and cutting patterns and constructing samples or finished garments. Handcrafting diamonds based on customers’ requests.
