Floor Manager
Cat & Mouth
Total years of experience :12 years, 2 Months
· Administer and manage the implemention of plans and concepts during events.
· Ensure events are completed smoothly and step up to resolve any problems that might occur.
· Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
· Monitor food safety standards and regulations.
· Interact with guests to obtain feedback on quality and service levels.
· Monitor and maintain food quality standards.
· Ensure employees compliance with all food and sanitation policies, standards and procedures.
· Guarantee employees have proper supplies, equipment and uniforms.
· Manage customer complaints, and ensure service improvements.
Certificates
· Hospitality Management | 2013