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Wissam Ismail, Product Line Manager (Service and Sales)

Wissam Ismail

Product Line Manager (Service and Sales)

Middle East Trading Organization Sarl

Lieu
Liban - Beyrouth
Éducation
Baccalauréat, Biomedical Engineering
Expérience
20 years, 2 Mois

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Expériences professionnelles

Total des années d'expérience :20 years, 2 Mois

Product Line Manager (Service and Sales) à Middle East Trading Organization Sarl
  • Liban - Beyrouth
  • Je travaille ici depuis août 2008

1. Product Line Manager (Service and Sales)

Middle East Trading Organization
Gemmayzeh - Beirut, Lebanon
2008 - Present (6 years)

I. Technical Tasks:
• Monitor the performance of the service team by establishing a system of reports and cyclical meetings.
• Responsible of all service interventions.
• Site inspection, Installation, Operator training, Testing & Equipment Maintenance.
• Support the adaptation and manipulation of wide range of laboratory parameters manual (Elisa, chemistry, PCR...) and fully automated equipment, interpretation of results, calibration and control.
• Prepare service contract proposals.
• Manage PM schedules for the technical department.

II. Sales Tasks:
• Act as first reference for all products related inquiries.
• Help in planning and evaluating market studies.
• Provide the sales team with the needed product training, necessary technical expertise, analyze reports and recommend suitable actions.
• Responsible for sales tasks in surgery equipment products.

Head of Laboratory division à MEDEK sarl
  • Liban - Beyrouth
  • mai 2005 à août 2008

Coordinating shipments, technical and sales visits to all hospitals of Lebanon, research institutions (Mainly American University Hospital Of Beirut) and other private Laboratories.

Military Service à Lebanese Army
  • Liban - Beyrouth
  • octobre 2004 à mai 2005

Helping the service team to provide the preventive maintenance and service of all equipment in the hospital.

INTERMEDIC S.A.L. (Philips) à INTERMEDIC S.A.L. (Philips)
  • Liban - Beyrouth
  • juillet 2003 à octobre 2003

Three months training with written report about the portable X-Ray machine (C-Arm).

Maintenance and installation of medical equipments ( Operating room materials, X-Ray, CT-scanner and IRM).

Makassed Hospital à Makassed Hospital
  • Liban - Beyrouth
  • juillet 2002 à septembre 2002

two months training with written report about the principle of medical equipments.
Practice on: ECG, Defibrillator, ventilator, Monitor, Imaging and Hemodialysis

Éducation

Baccalauréat, Biomedical Engineering
  • à IUL
  • août 2004

Biomedical Engineering (5 years) Graduation Project: A handicapped powered wheelchair driven by two DC motors, mounted in a prefabricated chassis with an embedded system which consists mainly of a microcontroller that controls the chair's motion, and displays battery level, speed and direction on an LCD

Etudes secondaires ou équivalent, Experimental sciences
  • à Pilote High school
  • août 1998

Specialties & Skills

Inspection
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Installation
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Motion
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Workbench
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Biomedical Engineering
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internet browsing (Graduation Project)
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MS Word, Excel, Access, Power Point
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Orcad (Graduation Project)
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Workbench, TCI, Eagle, Proteus6
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Flash
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Assembly language
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Assembly language (Graduation Project()
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Assembly language (Graduation Project()
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Langues

Français
Moyen
Anglais
Moyen
Arabe
Expert

Adhésions

Syndicate of Engineers in Beirut
  • Member
  • October 2004

Formation et Diplômes

Application training (Formation)
Institut de formation:
Human Gmbh, Dubai-UAE
Date de la formation:
February 2013
Durée:
49 heures
Technical and Sales on automated hematology analyzers (Formation)
Institut de formation:
Drew Scientific, Inc.
Date de la formation:
October 2014
Durée:
27 heures
Sales strategies and technical inquiries (Formation)
Institut de formation:
Orgentec Diagnostika Mainz-Gmbh
Date de la formation:
September 2009
Durée:
7 heures
Sales training (Formation)
Institut de formation:
SLEE Mainz-Germany
Date de la formation:
November 2010
Durée:
9 heures
Technical Service and Elisa Application (Formation)
Institut de formation:
Human Gmbh, Wiesbaden-Germany
Date de la formation:
November 2010
Durée:
40 heures
International distributor meeting (Formation)
Institut de formation:
Orgentec Gmbh, Dusseldorf-Germany
Date de la formation:
November 2010
Technical training for distributors (Formation)
Institut de formation:
Soluscope Aubagne – France
Date de la formation:
March 2014
Durée:
32 heures
Technical and sales (Formation)
Institut de formation:
Orgentec Diagnostika Gmbh, Mainz-Germany
Date de la formation:
September 2008
Durée:
36 heures
Technical training on automated systems (Formation)
Institut de formation:
Human Gmbh, Wiesbaden-Germany
Date de la formation:
August 2009
Durée:
45 heures
Middle East Workshop (Formation)
Institut de formation:
Human Gmbh, Dubai-UAE
Date de la formation:
January 2011
Durée:
28 heures
Technical and Application (Formation)
Institut de formation:
Human Gmbh, Dubai-UAE
Date de la formation:
January 2012
Durée:
35 heures
Sales and technical (Formation)
Institut de formation:
Micoptics SL, Barcelona-Spain
Date de la formation:
September 2008
Durée:
20 heures
International field service (Formation)
Institut de formation:
Orgentec Diagnostika Gmbh, Mainz
Date de la formation:
November 2010
Durée:
27 heures
Intensive Sales and Technical. (Formation)
Institut de formation:
Helioscopie SA Vienne – France
Date de la formation:
March 2014
Durée:
36 heures
Sales training and treatment protocol (Formation)
Institut de formation:
OXY’PHARM France
Date de la formation:
April 2011
Durée:
14 heures
Medica Dusseldorf (Formation)
Institut de formation:
Medica Dusseldorf - Germany
Date de la formation:
November 2010
International distributor meeting (Formation)
Institut de formation:
IBL Germany
Date de la formation:
November 2010
Discussion of sales obstacles (Formation)
Institut de formation:
Grifols International S.A., Barcelona-Spain
Date de la formation:
September 2008
International distributor meeting (Formation)
Institut de formation:
IDS UK
Date de la formation:
November 2010
Technical and sales (Formation)
Institut de formation:
Crystal Photonics GmBH Berlin-Germany
Date de la formation:
February 2011
Durée:
32 heures