Sports Attendant
Jumeirah International
Total years of experience :8 years, 0 Months
•Ensure safety & security of guests within confined area.
•Deliver activities, games & sport within area.
•Organize & schedule new events & activities.
•To help organize special events, in conjunction with other departments
•Monitor & minute hand over tasks as necessary.
•Update & acknowledge communication logbook.
•Control registration of guest for all our activities.
•To fill out incident reports when necessary.
•Control administering of life jackets & control stocks.
•Compile monthly activities schedule.
•Record & report any engineering work as necessary.
•To complete a daily cleanliness checklist.
•To complete opening & closing checklists.
•Conduct daily briefing & hand over tasks if any to colleague taking over.
•Monitor outside activities Pool area & beach area.
•To ensure that the deliveries of goods by suppliers are consistent with the receiving schedule.
•To ensure that the Chef is called to check on quality of goods received, e.g., fresh meat and others.
•To ensure that charges to other properties are submitted to the Accounts Receivable for billing where applicable.
•To ensure effective, efficient and ethical/sustainable purchases are carried out to a high standard as per the departmental directives.
•To ensure budgetary control for all F&B products.
•To arrange menu pricing, ensuring that all menu items have a recipe and that all outlet recipes are accurate and portion sizes consistent.
•To check that all outlets/departments do not overstock, especially during month-end.
•To liaise with Executive Chef and Food & Beverage departments on food and beverage quality control.
•To ensure that all goods are channeled to the Receiving Department.
•To spot check that all weighing scales are working properly and in use by receiver.
•To ensure that all invoices are stamped and signed by the Receiving clerk before forwarding it to Accounts Payable.
•To ensure that all purchased items are signed by the Department concerned.
•Spot check to ensure that goods are received as per specifications.
•To ensure that the Receiving Clerk does not receive goods without a purchase order or purchase list.
•To ensure that the Receiving Clerk only holds files for current purchase orders and purchase lists for goods not yet received.
Anticipate and meet guests’ needs and requests, ensuring complete guest satisfaction.
•Make sure that all arrival guests are served refreshments on arrival
•Escort the guest and provide a Room Orientation to every arriving guest following the Pearl Continental standards.
•Complete all individual personalized check ins and check outs.
•Perform Front Desk Cashiering duties.
•Completing Registration cards & Follow ups on the guest payments
•Answering and distributing all Telephonic/Fax or Emails of in-house guest or incoming guests
•Assist Other Hotel Front office Operation (Club Executive/Premium Leisure/Concierge/Telephones/Business Centre/Data Entry etc) whenever required
•Adhere to applicable policies and step by step procedures, particularly pertaining to payments, cash Handling and credit policies
•Attend trainings as per the departmental training plan
•Work to achieve the departments objectives in order to achieve targets and KPI’s (Sirius/ Up selling etc.)
•To be ready to work willingly to any assignment given
•Assist the guest in the lobby area, responding to any inquiry from the guest.
•Having full and up to date knowledge of the hotel products and services.
•Ensuring all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller’s needs using a client orientated approach.
•Checking arrival reports for each of the units - 48 hours prior to arrival and 5 days prior to arrival.
•Processing the Night reports and the morning reports. Handling all reservations through different channels (via email/ fax/telephone/ website) efficiently.
•Actively participate in maximizing revenue through up-selling.
•Following up on non-guaranteed and waitlisted bookings, handling no-shows and cancellations efficiently.
•Handling all enquiries promptly, ensuring the customer receives a friendly, professional and efficient response that accurately meets their needs.
•Maximizing selling opportunities by adding customer value at every opportunity.
•Pro-actively seeking feedback, taking action on comments raised in order to ensure that we maintain and build long-term customer partnerships.
•Handling complaints promptly and professionally, demonstrating genuine care and concern under the supervision of the Manager on Shift.
•Liaising with the Management and team in order to ensure the smooth operation of Revenue processes and functions within the individual unit covered.
•Attending all necessary internal hotel meetings, i.e. function sheet meetings, operation meetings etc, to fully represent the Revenue department when needed.
Got very good marks
Passed with merit
Best Performance Award