Wulandari Soerono Yusuf Ranu

• Welcome and greet customers in a warm and friendly manner always demonstrating excellent customer service.
• Identify customer needs through asking questions confidently recommend and demonstrate appropriate products recommend link products at every sale opportunity close the sale.
• Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.
• Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
• Demonstrate and maintain product knowledge, fashion trends, instore promotions.
• Maintain personal grooming standards.
• Maintain clean and organized display, fitting rooms, and stock areas.
• Check stock levels daily and inform of depleting stocks to the store manager to replenish and maintain optimum stock levels.
• Comply with all company policies and procedures including refund and exchange policy, security, health, and safety policies etc.
• Recruit customers for the database, accurately entering their details on the POS system.

• Welcome and greet customers in a warm and friendly manner always demonstrating excellent customer service.
• Identify customer needs through asking questions confidently recommend and demonstrate appropriate products recommend link products at every sale opportunity close the sale.
• Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.
• Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
• Demonstrate and maintain product knowledge, fashion trends, instore promotions.
• Maintain personal grooming standards.
• Maintain clean and organized display, fitting rooms, and stock areas.
• Check stock levels daily and inform of depleting stocks to the store manager to replenish and maintain optimum stock levels.
• Comply with all company policies and procedures including refund and exchange policy, security, health, and safety policies etc.
• Recruit customers for the database, accurately entering their details on the POS system.
• Operated Magento system for Click&Collect order from gap.ae

Selling products offered by the company and responsible for the daily operation of a retail shop, including :
● Acknowledge every customer and assisting their needs in a professional and timely manner.
● I assisted the management team in maximizing store sales and profitability.
● Attended queries and complaints.
● Merchandising, price tagging, replenishing and monitoring floor stocks.
● Responsible to maintain and make sure the fitting rooms area are clean.
● Processed cash and card payments, refunds and exchanges.
● Fully trained in administrative tasks in the opening shift and closing shift.
● Got awarded for Mystery Shopper service excellent average 80-98 points every quarter of the month.

● Collected and confirmed details information from the company across Indonesia based on database by phone, email and fax for exhibition agricultural event “Agrinex Expo 2012”.
● Sent email invitation to participate to the event for new companies.

Responsible daily Career Center administration, including :
● Scheduling alumni and students to get consultation about Curriculum Vitae from Non Academic Director.
● Handled Yarsi Career Center programs, such as Sharing Knowledge and Company Visit every month.
● Received vacancy advertisements from companies by email or phone.
● Doing publication about vacancy advertisements via Yarsi University website, boards and sent the information by email to the alumni and students.
● Supported and participated in marketing duties, like Talkshow, every two weeks, from every faculty, Touring Campus, 50-100 participants including students and teachers, and Education Fair.
● Supported Finance Department to check some documents and input data on Microsoft Office about reimbursements from drivers.
● Supported Admission Department to give information about Yarsi University to a new candidate of student.

● Handled inbound calls regarding to enquiries, complaints, requests and information about the product, 15-20 calls from customers and agents everyday.
● Provided high quality customer service and sales handling.
● Handled outbound calls and by email, 5-10 customers and agents for their requests and complaints everyday.
● Collected and made report about customers and agents’ complaints.
● Supported Underwriting Division to check and match the details of the candidate of customers

● Received incoming calls regarding to enquiries, complaints, requests and information about the product, 50-70 calls from customers everyday.
● Provided high quality customer service and sales handling by giving solution and information to customers.