Call Center (Chat Support)
Fusion BPO Services
Total years of experience :7 years, 6 Months
- Resolve customer queries through chat and email
maintaining a high customer satisfaction rate.
- Updated and optimized internal databases, enhancing
operational efficiency.
- Analyzed customer feedback and shared key insights with
Products, Sales, and Marketing teams.
- Trained new team members in customer service best
practices.
- Collaborated with technical teams to resolve software
glitches affecting customer interaction
- Engineered, coded, and reviewed application components
in compliance with best practices.
- Initiated and led software testing efforts, ensuring optimal
performance and user experience.
- Managed ongoing application maintenance and
performance tuning activities.
- Documented application development processes for
future reference and compliance.
- Rigorously enforced client guidelines by moderating ads
and social media posts.
- Ensured platform safety by proactively identifying and
eliminating harmful and illegal content.
- Worked with cross-functional teams to improve
moderation processes and guidelines.
- Conducted periodic internal audits to ensure compliance
with moderation policies.
- Developed training materials and workshops for new
content moderators.
- Efficiently updated client database, improving data
accuracy and reliability.
- Managed secure online payment, ensuring the timely
renewal of client annual business permit.
- Conducted regular data integrity checks to identify and
correct errors.
- Trained junior staff in data entry protocols and best
practices.
- Implemented automated processes to streamline routine
tasks.
- Provided excellent customer service by answering queries
and resolving issues.
- Documented complaints and actions taken, contributing
to quality assurance efforts.
- Escalated complex issues to specialized departments for
comprehensive resolution.
- Developed customer satisfaction surveys to gauge service
quality.
- Assisted in the development of training programs for
customer service representatives.
- Managed the preparation of in-flight equipment,
ensuring compliance with quality standards.
- Implemented and monitored safety guidelines for
material handling and production.
- Trained staff on the correct procedures for assembling
and loading flight equipment.
- Conducted inventory audits to ensure sufficient
equipment availability for upcoming flights.
- Liaised with the logistics team to ensure timely deliveries and
fulfillment.