Wynneth Mayka Sera

Provide high-level administrative support to the CEO, managing complex calendars, scheduling meetings, and prioritizing appointments to optimize executive productivity.

Coordinate domestic and international travel arrangements, including flights, accommodations, and transportation logistics.

Serve as the first point of contact for clients, partners, and stakeholders, maintaining a professional and welcoming front office environment.

Manage incoming communications (calls, emails, correspondence), ensuring timely responses and proper routing.

Maintain and organize confidential documents, employee records, and internal databases in compliance with company policies.

Support HR functions, including onboarding new hires, preparing documentation, and facilitating orientation processes.

Assist in preparing reports, presentations, and meeting materials for executive use.

Handle sensitive information with a high level of discretion, particularly related to executive operations and company strategy.

Identify and implement administrative process improvements to increase efficiency and workflow organization.

Assist guests with hotel booking requests, including reservations, cancellations, and
modifications.
Ensure that guest preferences and special requests are communicated to the respective
hotel teamsfor a personalized experience.
Provide supportto guests regarding Hyatts loyalty programs, such as World of Hyatt.
Assist guests in enrolling in or updating their membership details.
Resolve booking issues, membership concerns, and other operational challenges with a
focus on customer satisfaction.
Ensure accurate and up-to-date guest information in the system.

Offer personalized assistance to guests, addressing requests and providing
recommendations on dining, entertainment, and local attractions.
Make and confirm reservations for restaurants, tours, and other activities. Arrange
transportation, such as airportshuttles, car rentals, and taxis, as needed.
Provide accurate and up-to-date information about the local area, including
recommendationsfor attractions, events, and servicesthat match guests interests.
Handle special requests, such as arranging for special occasions (e.g., birthdays,
anniversaries), managing guest preferences, and fulfilling unique requirements.
Address and resolve guest issues or concerns related to concierge services with
professionalism and efficiency.

Greet guests upon arrival with a warm and professional demeanor, assist with check-in and
check-out procedures, and handle reservations and room assignments.
Address guest inquiries, requests, and complaints promptly and professionally, providing
solutions or escalating issues as needed to ensure guestsatisfaction.
Manage and update room bookings using the hotels reservation system, process
cancellations and modifications, and handlewalk-ins and special requests.
Coordinate with housekeeping, maintenance, and other departmentsto ensure guest needs
are met and any issues are resolved quickly.
Process guest payments, manage cash and credit transactions, and handle billing inquiries
and discrepancies.

Supervise and coordinate the activities of housekeeping staff, ensuring tasks are completed
efficiently and to standard.
Conduct thorough inspections of guest rooms and public areas to ensure cleanliness,
orderliness, and adherence to hotel standards.
Communicate effectively with other departments to coordinate efforts and address guest
requests or concerns.
Train, mentor, and evaluate housekeeping staff, providing guidance and feedback to
improve performance and maintain high standards.
Address guest concerns and requests promptly and professionally, resolving any issues to
ensure guestsatisfaction.