xenia uy, IT HELPDESK

xenia uy

IT HELPDESK

COMPANYNAME : NATIONAL FIREFIGHTINGCOMPANY

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, HOTEL AND RESTAURANT MANAGEMENT (HRM)
الخبرات
13 years, 4 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :13 years, 4 أشهر

IT HELPDESK في COMPANYNAME : NATIONAL FIREFIGHTINGCOMPANY
  • الإمارات العربية المتحدة
  • أشغل هذه الوظيفة منذ مارس 2015

Handled the responsibilities of responding to incoming/outgoing calls in the help desk
Responded and filed all support requests/ tickets
Performed the tasks of maintaining and monitoring data back ups
Provided daily help desk support for IT functions and issues
Managed complaints calls from employees and made notes of technical issues they are
facing
Assigned technicians for fixing complaints according to their technical skills
Provided guidance and instructions over the phone for minor technical issues
Informed technicians about the problems and ensured they provided permanent solutions
Noted down recurring technical problems and found permanent solutions against it
Ensured regular inspections and maintenance checks are conducted
Oversaw installation, up-gradation and repair works

SECRETARY في COMPANYNAME : MORESCO
  • الإمارات العربية المتحدة
  • أكتوبر 2008 إلى مارس 2011

Coordinate with employees for activities related to operational/administrative support of the
unit.
Maintain proper filing of electronic, paper files or pertinent documents.
Receive and direct incoming emails, phone calls, faxes, enquiries, or requests.
Function as the receiver of official documents and important mail addressed to the office
Manager.
Responsible for ordering/purchasing of office supplies/stationeries.
Maintain records and keep track of the institution’s supplies and the
Purchases made.
Responsible for incoming inquiries from the public and customer

CUSTOMER SERVICE ASSOCIATE في Royal Sporting House LLC Middle Eas
  • الإمارات العربية المتحدة
  • يونيو 2011 إلى فبراير 2011

Interacting with customers, giving them product presentations and convincing them to make
purchases.
Completing all the assigned tasks by the section In-charge.
Preparation of Cash Report& Stocks updates.
Merchandise, Replenish &Maintaining the proper display of goods in the store.
Receive Payments by Cash or Card though operating system.

RECEPTIONIST في COMPANYNAME : MARRIOT HOTEL
  • الفلبين
  • سبتمبر 2006 إلى مارس 2008

Responsible for maintaining a high standard of performance Garden Café in accordance with
Marriott International Policy as detailed in the Departmental Operations Manual to ensure the
efficient operations of the
Responsible for the incoming inquiries from certain customers& transfer messages to
specific person/staff.
General administrative and clerical works.
Promotes the identity of the Garden Cafe by providing a sense of customer service towards
guest.
Responsible for incoming inquiries from the public and customers.
Coordinates with colleagues whenever necessary to address operational concerns.
Greet persons /guests entering the Hotel & direct persons to correct destination.
Maintaining records of all transactions and interactions made with customer.

الخلفية التعليمية

بكالوريوس, HOTEL AND RESTAURANT MANAGEMENT (HRM)
  • في University of SanCarlos
  • مارس 2006

Specialties & Skills

CLERICAL
CUSTOMER SERVICE
TELEPHONE SKILLS
computer skills
Computer Skills
Executive Secretary
Sales Representatives
Customer Service Oriented
IT Administration
ADMINISTRATION
ADMINISTRATIVE SUPPORT
GESTIÓN DE ARCHIVOS
HELP DESK DE APOYO
MICROSOFT MAIL
MICROSOFT WORKS

اللغات

العربية
متمرّس
الانجليزية
متمرّس
التاغلوج
متمرّس

الهوايات

  • Reading/watching movies/playing guitar/singing