Xin Liu

Specific safety and service responsibilities with attentive focus on individual customer experiences and ensuring each passenger’s needs are anticipated and exceeded
Complying with all company policies with a focus on safety, cost and punctuality to ensure the seamless running of every flight and high safety standards
Promoting company culture and values by ensuring that every passenger feels cared for and comfortable, and that my appearance is always exceptional

Welcoming and hosting guests to ensure they have the best hotel experience, and providing them with any information they may require to make their stay as enjoyable as possible
Managing all staff training and communication responsibilities to ensure the seamless day to day operation within a professional, productive environment for all team members

Handling reservations, organising large parties and assisting the Restaurant Manager, ensuring that all customers had the best dining experience and that organisation was always maintained

Greeting and hosting guests with strong focus on ensuring they are provided with a memorable dining experience
Attending to any guest queries and liaising with the manager and other members of staff to ensure that the restaurant ran efficiently at all times
Effectively planning and organising or reservations to avoid duplicates and maintain customer satisfaction levels consistently high

Boosting room service sales by practicing suggestive selling and receiving the food and beverages orders, ensuring that the service attendants received them and fulfilled them promptly and correctly Representing the hotel with great decorum, making certain that all guests got the best impression of the hotel its staff