Business System Analyst at ARAMCO
Saudi Aramco
Total years of experience :21 years, 6 Months
(1) Provide system support for all HR applications in Saudi Aramco
- Develop and execute plans for system and functional enhancement and initiate DSD (Detailed Scope Documents)
-Coordinate with IT and other concerned organizations to resolve the technical issues and defects in HR systems
-Maintain HR application Quality Assurance
-Develop and maintain SLAs (Service level agreements)
- Manage UAT (User Acceptance Tests including developing scrips.
(2) Leading the Operational Excellence Program in the department (HR system support Department)
- Responsible for OE (Operational Excellence) implementation.
- Monitor, track and report the progress of each process.
- Develop KPIs (formula, frequency and target) for each process.
-Track and report the performance in the department.
-Report the KPIs result to the management and lead the action items accordingly.
-Implement application changes through automation, process change, management solutions and training.
- Serves as a liaison between Human Resources and Information Technology Departments to provide systems support and analysis and to leverage technology solutions to meet the needs of HR and users of HR information systems
- Guides and supports throughout the phase of deployment and implementation of new IT systems and applications.
- Provide business process guidance on Human Resources ERP’s requirements and design
- Provide functional expertise to confirm/develop business requirements definition.
- Develop design, build, test, implement, maintain and enhance HRIS tables, codes, and security.
- Assist in the design of interfaces, conversion programs, reports, and enhancements
- Assist project managers in ensuring successful delivery of Lawson\ERP projects to customers
- Creates test scenarios and assists project team members in performing tests to insure all processes work according to predetermined goals.
- Communicate and interface regularly with the PMO, solutions architects, development managers, business development and the business regarding alignment of Lawson solutions with overall EA roadmaps.
- Assists department staff with technical issues related to the use of Lawson ERP system.
- Assists staff in the creation of more difficult queries to select and compile information from the Lawson\ERP as needed
- Lead the Incident management process to ensure normal service operation is restored as quickly as possible and to minimize the impact on business operations in the event of service
- Develop, lead, and motivate a team of Service Desk professionals to deliver excellent technical/non-technical support with outstanding customer service, satisfaction, and timeliness.
- Supervise Help Desk staff - 13 full time employees.
- Coordinates, administers and resolves day-to-day users requests.
- Manage Service Desk resources for optimal performance. This will consist of resource management for incoming customer inquiries, projects, and administrative work.
- Provide support through multiple channels, such as telephone, portal, emails etc.
- Organize and document all software installation, maintenance, and licensing.
- Organize and document all desktops and printers configurations, hardware, and warranties.
- Responsible for Setup and maintenance of all user workstations.
- Assist the system administrators in their functions as needed.
- Oversee daily operations of Help Desk Department.
- Work closely with the Managers of Infrastructure and Applications Development, create and maintain a consolidated environment,
- Provide and manage the staff availability to have 24x7 supports.
- Develop and enhance cooperative interdepartmental and vendor relationships and communications.
- Develop a customer care philosophy that ensures customer satisfaction
- Responsible for plan, execute, and finalize IT projects according to strict deadlines and within budget, including acquiring resources and coordinating the efforts of team members in order to deliver projects according to plan.
- Supporting the top management with financial and business analysis for various projects, current or proposed.
- Direct and manage project development throughout its life cycle.
- Define project scope, goals and deliverables that support business goals in collaboration with senior management.
- Analysis and business requirements gathering for some modules of Temenos T24 application.
- Developing training documents & delivering end user training sessions in support of Production rollout.
- Interacting with internal business and operational clients, and outside vendors and internal IT groups.
- Main project is implementing Oracle ERP; the scope of the project is Human Resources (HR, Payroll, HRSS, HR Business Intelligence and Recruitment) and financials (GL, CM, AP, AR, FA, OP, iExpense).
- Preparing full\consolidated requirements of company corporate portal website.
- Evaluating for market suppliers\venodrs and their proposals.
- Support and maintenance of Human Resource Management System (HRMS) and serve as a technical point-of-contact for assigned functional areas by assisting the subject matter experts in ensuring data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities.
-Analyse application development needs and coordinates with vendors for the implementation of application changes or solution installations, as well as upgrades or conversions.
- Train clients and new system users on new processes and functionality through a collaboration with functional and technical staff to coordinate application of upgrade or fix in maintaining HRMS system tables. KFUPM-KFSH.
- Provide support for HRMS including, but not limited to, researching and resolving HRMS problems, unexpected results or process flaws by performing scheduled activities and recommend solutions or alternate methods to meet specific requirements.
- Collaborate closely with the developers of the application to make sure of delivering a best-of-breed support for Human Resources users.
- Restructuring of KFSH Human Resources department database including the department hierarchy, job titles and employee jobs.
- Managing (creating /deleting/modifying) users account information.
- Assist in the review, testing and implementation of HRMS system upgrades or patches to develop the user procedures, guidelines and documentation by documenting the process and results.
- Analyzes system requirements and review business procedure to determine the requirement for a software application system.
- Prepares specifications of system functionality, scope, performance and other application requirement.
- Test debugs, and integrates computer program modules
- Provides technical documentation and training.
- Writes instruction to guide operating personal.
- Prepares detailed specifications describing what each program must do, including output and logical operations.
- Ensuring the suitability of specific softwares for meeting business requirements, through project cost accounting, system designing (physical designing, data modeling, data flow modeling, procedures), test designing and implementation, programming and coordination of the system project and finally implementation.
- Re-writing of customer’s detailed requirements for any project.
- Design screens and layout for some system screens.
- Write the functional specification for some systems.
- User support and training after the implementation phase.
- Prepare full user system manual and instructions.
- Initiated and implemented a new project to produce most of Human Resources reports on using Web Focus Developer Studio on the mainframe.